Job Overview

Location

Gurugram, Haryana

 

Full job description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Functional Description:

The Global Support, Enablement & Control (GSEC) organization delivers extraordinary customer care to Cardmember, Merchants, & Commercial clients around the world while providing best-in-class Credit, Collections, & Fraud services.

The GSEC Late-Stage MIS & Analytics team is responsible for developing/prototyping new MIS as well as analyzing data & generating deep insights into cardmember payment behavior. In addition, the team also tracks agency performance that forms the backbone of operational decisions.

How will you make an impact in this role?

Provide comprehensive MI & Analytical support to Executive Leadership on key operations metrics across Servicing Functions within GSEC.

• Ensure that the existing MIS continues to function smoothly, identify data deficiencies in a timely manner, raise pertinent issues, and work with relevant partners to get them remediated
• Understand the analytical & reporting needs coming from leadership and translate these into effective and easy to understand solutions
• Stay updated with the latest industry trends and advancements in analytics methodologies and technologies

Minimum Qualifications:

• Proficiency on Hive/SQL/Big Query/Python/Statistical packages is essential with good understanding of Big Data ecosystems
• Exposure to data visualization tools especially Tableau & Power BI
• Strong communication and relationship management skills
• Ability to work on multiple projects simultaneously, flexibility and adaptability to work within tight deadlines and changing priorities
• Conceptual and creative thinker with extensive background and interest in quantitative business analytics
• Project management skills and ability to identify and translate business information needs into insights

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.