Job Overview

Job Details:

Job Title: Analyst – Lending Analytics
Location: Gurugram, Haryana (Hybrid work)

About American Express:

At American Express, we’ve built a culture based on 175 years of courageous leadership, innovation, and unwavering commitment to our customers, communities, and colleagues. As part of Team Amex, you’ll have access to comprehensive support for your well-being, opportunities to develop new skills, and the chance to grow your career in an environment where everyone is respected and valued.

Overview of the Business:

The US Consumer Services (USCS) team drives profitable growth of American Express’s US Consumer portfolio. Our focus is on acquiring outstanding new customers, deepening Card Member engagement, and offering differentiated products and services across Travel, Dining, Lifestyle, and Banking.

We aim to make Amex membership an undeniable competitive advantage by connecting our Card Members to what they love.

Responsibilities:

• Develop and maintain dashboards and frameworks to track portfolio performance.

• Unlock the potential of new data (external/partner) to enhance benchmarking, uncover behavioral insights, and create compelling narratives on portfolio trends.

• Conduct bespoke analysis to understand product impacts, optimize revenue, measure customer benefit usage, and track performance drivers.

• Unlock growth opportunities and customer engagement through new data and design customer segmentation frameworks.

• Collaborate with internal and external teams to manage industry-level data needs and enable competitive benchmarking.

• Enhance value for membership services (Insurance, Lounge, etc.) by analyzing usage, optimizing capacity, cost, and customer experience.

Qualifications/Requirements:

• Post-Graduation/Graduation from a top-tier college.

• 0-1 years of experience in data analytics.

• Strong ability to derive insights from data and provide actionable steps in a fast-paced environment.

• Effective teamwork and collaboration skills.

• Strong communication and interpersonal skills.

• Creative thinker with quick learning ability and problem-solving skills.

• Ability to integrate with cross-functional teams.

• Knowledge of SQL, Python, and MS Office (PowerPoint, Excel) is a plus.

Culture at American Express:

American Express is built on a foundation of courageous leadership and innovation. Here, everyone’s ideas and contributions matter, and the work you do has a direct impact on our customers, colleagues, and the company’s future.

Total Rewards & Well-Being:

American Express offers competitive compensation, benefits to support your physical, financial, and mental well-being, and flexibility to help you thrive both personally and professionally. We also recognize your contributions and offer rewards for your leadership and impact.

Career Growth & Development:

We invest in colleagues at all levels, empowering you to grow, develop leadership skills, and gain meaningful experiences. With access to a wide range of learning opportunities and feedback, we support your career goals and achievements.

Apply Now:
Be a part of Team Amex where your voice matters, and help us define the future of American Express.

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