Job Overview

Customer Care Analyst

Location: Bengaluru, Karnataka (Hybrid Work)
Job Type: Full-time
Shift Timings: Monday - Friday, 5:30 PM - 2:30 AM

Why Join Us?

At MillerKnoll, our purpose is to design for the good of humankind. We strive toward this ideal every day in everything we do. Being a part of MillerKnoll means being part of something larger than just your work team or brand. We're redefining modern for the 21st century, and our success enables us to support causes aligned with our values to build a more sustainable, equitable, and beautiful future for all.

About the Role

The Customer Care Analyst position plays a critical role in the proactive ownership and coordination of orders, ensuring smooth processes for customer orders, warranty management, revisions, and reporting. This role supports the Shared Services team to meet our customers’ needs while aligning with MillerKnoll's financial and contractual requirements.

In a fast-paced environment, the Analyst must have critical thinking, attention to detail, and the ability to work independently to meet deadlines and contribute to continuous improvement goals.

Key Responsibilities

• Order Coordination: Facilitate discussions with internal departments and external dealers/customers to gather necessary requirements for order processing.

• Customer Satisfaction: Ensure 100% fulfillment by working closely with other internal departments to meet customer needs.

• Case Resolution: Respond to and resolve assigned cases within department SLAs to deliver exceptional customer experiences.

• Special Orders: Coordinate special order requirements as needed.

• Reporting & Additional Tasks: Complete other duties and reporting as assigned by management.

Educational Qualifications and Experience

• Bachelor’s Degree in any field.

• Experience: Minimum of 2-3 years in order management, order fulfillment, or related activities supporting order management functions.

Skills and Abilities

• Ability to work with limited supervision and manage multiple processes/issues daily.

• Strong communication and interpersonal skills to work effectively with internal and external customers.

• High attention to detail and accuracy in work performance.

• Strong analytical and problem-solving skills.

• Ability to manage multiple priorities and meet deadlines.

• Proficient in Microsoft Office, Google products, and Salesforce (preferred).

• Familiarity with Oracle/JDE/MySign/SAP applications for order entry and modification.

• Good organizational skills.

Work Arrangement and Shift

• Hybrid Work Arrangement: 3 days working from the office (Bengaluru), 2 days working from home.

• Shift: Monday to Friday, 5:30 PM – 2:30 AM.

Who We Hire

At MillerKnoll, we embrace diversity and hire individuals from all backgrounds, including all abilities, gender identities, ages, ethnicities, sexual orientations, and veterans. We are committed to providing equal opportunity employment and creating an inclusive workplace where everyone can bring their whole selves to work.

How to Apply

If you require reasonable accommodation to participate in the job application process, interview, perform essential functions, or receive other benefits, please contact MillerKnoll Talent Acquisition at careers_help@millerknoll.com.

MillerKnoll Equal Opportunity Employment

MillerKnoll is an Equal Opportunity Employer, ensuring no discrimination based on race, religion, gender, sexual orientation, age, disability, or other protected categories. We are committed to creating a diverse and inclusive environment.

This opportunity offers a dynamic role with a focus on customer service excellence while supporting MillerKnoll's global goals.

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