Job Overview

???? Location:

Bengaluru, Karnataka (Hybrid Work Model – 3 days in-office, 2 days WFH)

???? Job Title:

Customer Care Analyst
Company: MillerKnoll

???? About the Company

MillerKnoll is a global leader in modern office furnishings, renowned for design excellence and innovation. Our expansive portfolio includes workplace systems, seating, storage, desks, textiles, and accessories designed to inspire and evolve with the modern workplace. We are committed to building a sustainable, equitable, and beautiful future.

???? Why Join Us?

At MillerKnoll, we design for the good of humankind. Our purpose extends beyond business—it’s about creating a positive impact in everything we do. When you join us, you become part of a culture that values inclusivity, sustainability, and creativity.

???? General Purpose of the Role

The Customer Care Analyst is responsible for proactive order ownership and coordination, including order servicing, revisions, warranty, and reporting. You’ll support our Shared Services team in delivering exceptional customer experiences and ensuring MillerKnoll meets financial and contractual obligations.

???? Key Responsibilities

• Communicate with internal departments and external dealers/customers to process and rectify orders.

• Maintain accurate workflow database updates.

• Ensure 100% order fulfillment and high customer satisfaction.

• Respond to and resolve assigned customer service cases within department SLA timelines.

• Coordinate special order requirements.

• Generate reports and assist with duties as assigned by management.

???? Educational Qualifications / Experience

• Bachelor’s degree in any field.

• 2–3 years of experience in order management or fulfillment.

• Exposure to SAP, Oracle, JDE, MySign, or similar ERP systems preferred.

???? Skills and Abilities

• Ability to work with minimal supervision.

• Strong attention to detail and accuracy.

• Excellent analytical, problem-solving, and multitasking skills.

• Strong verbal and written communication.

• Comfortable working in a fast-paced environment.

• Proficiency in MS Office, Google Suite; experience with Salesforce preferred.

• High level of professionalism and interpersonal skills.

???? Work Schedule

• Shift: Monday to Friday, 5:30 PM – 2:30 AM (IST)

• Hybrid Setup: 3 days in-office (Bangalore), 2 days WFH

???? Diversity and Inclusion

At MillerKnoll, everyone is welcome. We embrace diversity in all forms—abilities, backgrounds, identities, and experiences. We’re proud to be an Equal Opportunity Employer and make reasonable accommodations for individuals with disabilities.

???? For accommodations or queries, please contact:
careers_help@millerknoll.com

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