Job Overview

Job Opportunity: Customer Service Representative – American Express

Job Details

• Position: Customer Service Representative
• Location: Gurugram, Haryana, India
• Job Type: Full-time
• Shift Timings: 24/7 environment

About American Express

At American Express, we empower people and businesses to progress in incredible ways. As part of Team Amex, you’ll join a global and diverse community committed to delivering world-class service while building a meaningful career.

We value trust, security, and customer excellence—and every interaction is an opportunity to strengthen our reputation. We recognize your contributions, leadership, and impact, ensuring that every colleague shares in the company’s success.

???? Join Team Amex and let’s lead the way together!

Business Overview: Global Servicing Group (GSG)

Our Global Servicing Group (GSG) provides exceptional credit, collections, fraud, and customer care services to Card Members, merchants, and commercial clients worldwide.
???? Key internal & external servicing functions supporting American Express.
???? Home to shared services like procurement, real estate, sales operations & business enablement.
???? Collaboration with business teams to develop strategies & drive impactful change initiatives.

Every interaction strengthens Amex’s trust, security, and service reputation with customers and colleagues alike.

Your Role & Responsibilities

✔ Respond to customer queries in a timely and comprehensive manner.
✔ Ensure customer satisfaction and deliver on performance metrics.
✔ Identify and highlight workflow issues through feedback, recommending improvements in procedures, service levels, and processes.
✔ Adhere to quality and compliance guidelines.
✔ Balance customer interests with business goals.
✔ Support new business initiatives and drive service excellence.
✔ Communicate effectively (oral & written) to capture and document key customer details.

Minimum Qualifications

???? Graduates/Undergraduates with 1-6 years of experience in customer service or contact centers.
???? Excellent verbal communication skills – Strong ability to resolve customer issues and address service gaps effectively.
???? Analytical mindset and attention to detail.
???? Customer sensitivity & high service orientation.
???? High focus on results and ability to make independent decisions.
???? Basic MS Office proficiency.
???? English language fluency is required.

Preferred Qualifications:
⭐ Amex product knowledge is a plus.
⭐ Candidates with previous calling experience are preferred.
⭐ Candidates with a performance rating of G2L2 or higher in their last evaluation are preferred.

Why Join Us? ????

???? Competitive Salary & Bonus Incentives
???? Financial & Retirement Support
???? Comprehensive Health Insurance (Medical, Dental, Vision, Life, & Disability – location-dependent)
???? Flexible Work Models (Hybrid, Onsite, or Virtual – role-dependent)
???? Generous Paid Parental Leave (location-dependent)
???? Access to On-Site Wellness Centers (Staffed by nurses & doctors – location-dependent)
???? Free & Confidential Counseling via the Healthy Minds Program
???? Career Development & Training Opportunities

Equal Opportunity Employer & Background Verification

American Express is an equal opportunity employer, making hiring decisions without discrimination based on race, color, religion, gender, sexual orientation, disability, veteran status, or any other protected status.

???? Employment is subject to successful background verification, as per applicable laws & regulations.

???? Don’t meet every requirement? If you’re passionate about our mission, we encourage you to apply anyway—you may be the perfect fit!

???? Apply now and start your journey with American Express! ????

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