Job Overview

Job Title: Customer Success Management Analyst
Job Type: Full-time
Location: Mumbai, Maharashtra

About Accenture:

Accenture is a global professional services company, specializing in digital, cloud, and security. With unmatched experience across over 40 industries, we offer services in Strategy & Consulting, Technology & Operations, and Accenture Song. Our workforce of 699,000 employees deliver technology-driven solutions and human ingenuity across 120+ countries. We embrace change to create value for our clients, people, shareholders, partners, and communities.

Visit us at www.accenture.com.

What Will You Do?

As a Customer Success Management Analyst, you will:

• Transform Sales Processes: Help transform sales into a digital B2B revenue engine by assessing, designing, and implementing best practices on process, organization, and technology.

• Lead/Opportunity Generation: Support lead generation through calls, emails, and social media, schedule meetings for sales/pre-sales, conduct customer surveys, and promote product awareness on behalf of sales and marketing teams.

• Collaborate: Work closely with assigned Spotify FTEs to assist in all facets of the sales cycle for advertisers.

• Ad Campaign Optimization: Be an expert in the Spotify Ads Manager/Ad Studio product and match the right campaign objectives and targeting for clients.

• Campaign Support: Help identify campaign optimizations, create compelling media plans, and assist Spotify Sales Reps in closing and upselling prospects.

• Grow Marketing Budgets: Help expand the “share of wallet” for assigned companies and agencies, serving as a trusted advisor to Spotify FTEs.

• Troubleshoot: Assist in resolving campaign pacing issues by working cross-functionally.

• Client Communication: Join client-facing meetings and communicate directly with Spotify FTEs’ clients via email as needed.

• Meet Targets: Ensure to meet and exceed SLA targets.

• Team Collaboration: Build and maintain a supportive team environment.

What Are We Looking For?

• Experience: 1-2 years of experience in B2B sales or digital marketing, ideally with a background in advertising and/or from an agency.

• Language Skills:

  • Native proficiency in one of the following languages: German, Portuguese, French, Spanish, Italian, English (C2).

  • English (C1) is mandatory.

  • If your native language is German, Portuguese, French, Spanish, or Italian, you must also speak English at a B1 level or higher.

• Technical Skills: Experience with G Suite (Gsheets, Gslides) and Microsoft Suite.

• Communication: Flawless written and spoken communication skills.

• Organizational Skills: Highly organized with the ability to work under pressure in a collaborative environment.

• Time Management: Strong time management and prioritization skills, able to multitask and stay detail-oriented.

• Autonomous Work Style: Ability to work independently and report progress daily.

Qualifications:

• Education: Any graduation.

This format clearly distinguishes the company background, job responsibilities, and required qualifications while making it easy for prospective candidates to understand the role. Let me know if you need further edits or adjustments!

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