Job Overview

ob Title: Order Processing Analyst

Company: AlphaSense
Location: Mumbai, Maharashtra, India
Job Type: Permanent

Company Overview

AlphaSense is the world’s most sophisticated market intelligence platform, empowering professionals to make smarter decisions with trusted, AI-driven insights. Trusted by over 4,000 enterprise customers, including a majority of the S&P 500, AlphaSense provides access to a vast universe of public and private content, including equity research, company filings, event transcripts, expert calls, news, and more.

Founded in 2011, AlphaSense is headquartered in New York City with over 1,300 employees across the globe, with offices in the U.S., U.K., Finland, India, and Singapore. In 2024, AlphaSense acquired Tegus to accelerate growth, innovation, and content expansion, combining their product and content capabilities.

About the Team

The Order Processing Team manages sales contract administration and provisioning, ensuring compliance with company financial and legal requirements. The team is responsible for validating contract and opportunity information, processing deals, and activating user access. As a dynamic and productive team, we thrive in a rapidly changing environment and are passionate about delivering exceptional support.

Role Overview

As an Order Processing Analyst at AlphaSense, you will play a crucial role in supporting the order lifecycle process, including order processing, sales contract management, and provisioning. This position requires problem-solving, project management, and coordination across multiple teams, including Sales Operations, Legal, Finance, and Content Authorization. You will ensure operational excellence, customer service, and timely execution of projects and tasks.

Responsibilities

• Order Processing: Process new and renewal orders, ensuring all opportunity and contract information is accurate and complete.

• Customer Support: Resolve customer queries and complaints, providing timely and comprehensive updates via email, chat, and phone.

• Sales Team Support: Provide information and updates to sales teams and maintain a healthy relationship with them.

• Training: Conduct training sessions for new employees to enhance their skills.

• Quality Assurance: Validate opportunity details, flag and resolve discrepancies, and ensure client access is activated promptly.

• CRM Management: Track all communication in the CRM system to ensure transparency and auditability of casework.

• Process Improvement: Suggest and implement process and system enhancements to increase efficiency and customer satisfaction.

• Project Support: Assist with special projects and departmental initiatives as assigned.

Who You Are

• A customer-focused individual with experience supporting customers via email, chat, and phone.

• Organized with exceptional attention to detail and the ability to manage multiple tasks effectively.

• Skilled in problem-solving and critical thinking to address customer issues and improve processes.

• A team player who enjoys collaborating with cross-functional teams and building strong relationships.

• Proficient in Microsoft Office (especially Excel).

• Experience with Salesforce or CRM tools is a plus.

• Experience in a rapidly growing business is an advantage.

Shift Timings

• 5:00 PM to 2:00 AM IST

Equal Opportunity Employer

AlphaSense is an equal-opportunity employer. We are committed to fostering a work environment that supports, inspires, and respects all individuals. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, disability, or any other non-merit factor.

Recruiting Scams and Fraud Warning

Please note that AlphaSense never asks candidates to pay for job applications, equipment, or training. Official communications will come from an @alpha-sense.com email address. If you suspect any fraudulent activity or have doubts about a job listing, please contact us directly through our Careers page.

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