Job Overview

Job Title: Technical Support Analyst – Infor Hospitality

Job Type: Full-time
Location: Bengaluru, Karnataka, India
Department: SaaS
Job ID: 44459

Company Overview:

Infor is a global leader in business cloud software designed for specific industries. With over 60,000 organizations worldwide relying on our solutions, Infor builds complete cloud suites that prioritize user experience, leverage data science, and integrate easily with existing systems.

To learn more, visit: www.infor.com

About the Role:

We are seeking a Technical Support Analyst to join our Hospitality team in Bengaluru. In this role, you'll provide technical support to users of Infor Hospitality products, troubleshoot issues, and guide customers with solutions aligned to SLA and SOP standards.

Key Responsibilities:

Technical Support (65%)

• Provide direct phone and remote support to customers.

• Perform preliminary troubleshooting and resolve common issues.

• Assign priorities to support cases and escalate when necessary.

• Maintain accurate and complete documentation on Infor’s Support Portal.

Customer Engagement & Internal Collaboration (30%)

• Respond to FAQs via phone, chat, email, and the Knowledge Center.

• Guide users on self-help resources.

• Coordinate with Sales, Services, and Development teams on specific customer needs.

• Handle incoming cases and document them in the support system.

• Assist with support for additional Infor products as required.

Qualifications:

Basic Qualifications:

• Bachelor's degree in Hospitality Management, Computer Science, Engineering, B.Sc, or Computer Applications.

• Fresh graduates or candidates with up to 2 years of experience are welcome.

• Strong command of English (spoken and written).

• Excellent communication, critical thinking, and problem-solving skills.

• Team-oriented with a proactive attitude.

Preferred Qualifications:

• BHM graduates with experience in front office or property management systems.

• IT/Software or hospitality industry background is a plus.

• Familiarity with SQL and databases preferred.

• Typing speed: 30–40 WPM and proficiency in Microsoft Office.

Desired Skills & Competencies:

• Technical aptitude and ability to learn new tools.

• Customer-first attitude with attention to detail.

• Effective team collaboration and relationship-building skills.

• Passion for continuous learning and growth.

• Strong adaptability and organizational awareness.

Why Infor?

At Infor, we foster a culture grounded in Principle Based Management™ (PBM™) and our eight guiding principles: integrity, stewardship, transformation, principled entrepreneurship, knowledge, humility, respect, and self-actualization.

We're proud to be an Equal Opportunity Employer, committed to diversity and inclusion.

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