Job Overview

????‍???? Job Title:

Salesforce and GTM Operations Associate
Location: Bengaluru, Karnataka
Job Type: Full-Time

???? About the Role:

Are you energetic, curious, and ready to thrive in a fast-paced tech environment? New Relic is looking to expand its GTM Strategy and Operations Team, supporting teams across the US, EMEA, and APAC regions. You’ll collaborate with global Revenue Operations, Marketing, and Channel teams to enforce data strategy and streamline operations.

This role focuses on improving internal processes, enforcing policy, and supporting tools like Salesforce.com, LinkedIn Sales Navigator, ZoomInfo, and others. Success in this position is measured by how effectively you manage support requests and help drive operational efficiency.

✅ Key Responsibilities:

• Create/manage users, profiles, roles, and permission sets in Salesforce

• Provision access to Salesforce, DocuSign, LinkedIn, Salesloft, etc.

• Ensure integrity of Salesforce.com data to support territory assignments

• Troubleshoot Salesforce and tool-related issues; escalate as necessary

• Analyze and resolve operational inefficiencies

• Provide first-line tool support and ad hoc training to field teams

• Assist with new functionality rollouts in Salesforce

• Apply Rules of Engagement and other Field Sales policies

• Improve data processes and automation of lead routing/account cleansing

• Administrative tasks for global revenue operations (EMEA, US, APAC)

• Recommend and implement process improvements

• Collaborate with cross-functional teams for onboarding/reporting streamlining

???? Requirements:

• Bachelor’s Degree

• Experience with Salesforce.com, MS Office, and Google Sheets/Docs

• Excellent written and verbal communication skills

• High attention to detail and solid data entry methodologies

• Self-starter with initiative and independence

• Ability to multitask, prioritize, and meet deadlines

• Willingness to learn and adapt in a dynamic environment

???? Bonus Points For:

• 1–2 years of experience in a tech company or an advanced degree

• Salesforce certification(s)

• Training/certifications in Sales Operations

???? Why Join New Relic?

• Flexible work models: office-based, remote, or hybrid

• Inclusive and diverse culture valuing authenticity and unique paths

• Commitment to professional development and workplace accessibility

• Opportunity to support global business impact in a high-growth environment

???? Other Information:

• Criminal background check required (data security standards)

• Equal opportunity employer (regardless of background or identity)

• Applicant Privacy Notice: Read Here

• For accommodation requests, email: resume@newrelic.com

• New Relic does not accept unsolicited resumes from recruitment agencies

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