Job Overview

Job Title: Learning Operations Specialist (Sr. Analyst)

Job Type: Full-time
Shift: US Shift (2 PM - 11 PM)
Location: Hyderabad, Telangana
Requisition Code: 205987

Job Description:

At Deloitte, the Learning Operations team in the US India office provides end-to-end learning administrative and backend operations support for Deloitte Member Firms across the globe. As a Learning Operations Specialist, you will have the opportunity to provide exceptional service to internal clients from various countries, supporting the US Talent Development Learning operations.

You will act as an advisor and consultant, helping clients plan and deliver training programs, ensuring tasks are completed accurately and on time.

Key Responsibilities:

1. Client Interaction: Serve as an advisor and consultant to clients, managing virtual transitions and understanding client needs.

2. Task Management: Ensure tasks are completed in a timely and accurate manner; delegate and track work effectively.

3. Quality Control: Perform quality checks on tasks before submission to clients.

4. Client Expectations: Set expectations with clients, negotiate timelines, and keep clients informed of any delays.

5. Team Collaboration: Enhance your network by connecting with team members, sharing knowledge, and contributing to team goals.

6. SLA Management: Support the Assistant Manager (AM) with SLA (Service Level Agreement) management.

7. Process Excellence: Proficiently create and maintain SOPs, checklists, and FAQ documents for primary activities.

8. Ownership: Take responsibility and accountability for assigned tasks and processes.

9. Time Management: Prioritize tasks effectively and utilize working hours productively.

10. Firm Initiatives: Contribute to and get involved in firm-wide or team initiatives.

11. Mentoring: Act as a mentor, process trainer, and subject matter expert for team members.

12. Escalation Management: Be the first point of escalation for client concerns or issues.

13. Reporting: Assist the AM with metric reporting and preparing dashboards.

14. Team Culture: Collaborate with the team and seek learning opportunities to enhance your skills.

Required Qualifications:

• Education: Graduate/MBA/Post-Graduate

• Experience: 4-6 years of relevant experience in Learning or Backend Operations

• Communication Skills: Excellent verbal and written communication skills, with knowledge of email etiquette.

• Excel Knowledge: Basic proficiency in Excel (sorting, removing duplicates, filtering, etc.)

• Teamwork: Ability to work effectively with others and prioritize tasks.

• Leadership: Experience in managing small teams.

• Virtual Platforms: Experience with platforms like Zoom, Saba Meeting/Centra, MS Teams is a plus.

• Ticket Management: Experience in handling cases/tickets is preferred.

• Client Interaction: Ability to understand and interact with internal clients and understand their requirements.

• Stakeholder Experience: Experience working with US stakeholders is beneficial.

Preferred Skills:

• Basic knowledge of creating MS PowerPoint presentations.

• Familiarity with virtual platforms (Zoom, Saba Meeting/Centra, MS Teams).

• Experience with case/ticket management.

Benefits:

At Deloitte, we value our employees and offer a broad range of benefits. You will have the opportunity to develop your career, gain exposure to diverse industries, and grow professionally. Here are some key benefits of working at Deloitte:

• Inclusive culture that empowers individuals to contribute unique perspectives.

• Opportunities for professional development, skill-building, and mentorship.

• A commitment to sustainability, equity, and trust in society.

Our Purpose:

At Deloitte, our purpose is to make a meaningful impact for our clients, people, and communities. We focus on building trust and confidence, advancing sustainability, and promoting equity in everything we do. Our work is about more than just business – it’s about creating positive change.

Professional Development:

Deloitte offers ample opportunities for employees to continue learning, take on leadership roles, and grow through mentorship. From on-the-job learning to formal programs, Deloitte professionals have a variety of opportunities to advance their careers.

Let me know if you need any more adjustments!

4o mini