Job Overview

Job Title: IT Service Desk / IT Operations Support

???? Location: Andheri, Mumbai, Maharashtra
???? Job Type: Permanent | Full-time

About Cover-More Group

At Cover-More Group, we’re more than just a travel insurance company—we’re a global tech-enabled travel services leader. Every day, we help people travel safely across the world. Whether it’s through our partnerships with airlines, travel agencies, banks, or major sporting clubs, our mission is simple: to protect, support, and care for travelers, wherever they are.

As the world returns to travel, we’re growing to match the momentum—and we’d love for you to be part of our journey.

What You’ll Be Doing

• Deliver exceptional customer service to internal and external users in line with company standards and SLAs.

• Leverage customer insights to shape and guide business initiatives.

• Ensure best practices in customer support are applied across all channels (email, phone, face-to-face).

• Handle confidential data in accordance with company and partner protocols.

• Manage high levels of customer relationship quality and consistency.

• Maintain effective and professional communication across all stakeholder interactions.

• Work collaboratively across departments, offering regular reporting and updates to key stakeholders.

• Uphold our Brand Promise in all communications and actions.

What We’re Looking For

???? Education / Certification

• Relevant IT qualifications/certifications such as:

  • IT Degree, Certificate III or IV in IT

  • MCP, MCITP, A+

???? Experience

• Minimum 5 years of experience in IT operations or a service desk environment.

• Strong understanding of:

  • Windows Operating Systems

  • Active Directory & Azure AD

  • Exchange & Microsoft 365 solutions

  • AWS and AWS Workspaces

  • Networking principles

  • Critical Incident Management

????️ Tools & Technologies

• Experience with remote support tools and working in a 24/7 support setup.

• Proficiency in ticketing systems like ServiceNow and JIRA.

• Familiarity with desktop applications (Adobe Reader, Microsoft Office).

• Good to have: PowerShell scripting.

???? Other Skills

• Passion for developing technical knowledge and self-driven learning.

• Strong verbal and written communication skills.

• Team player—flexible, reliable, and proactive.

Why Choose Us?

???? Career Growth

• Work with the business, not just for the business. We encourage learning, contribution, and innovation.

???? Work Flexibility

• Options for hybrid, compressed workweeks, part-time, or job sharing—we believe in work-life fit.

???? Diversity & Inclusion

• Embrace who you are—we welcome and respect diverse backgrounds, perspectives, and experiences.

???? Wellbeing & Leave Benefits

• 21 annual leave days, 6 sick leave days, 12 public holidays

• Extra leave for your birthday or work anniversary

• COVID leave (for sickness and vaccination)

• Volunteer leave

• Comprehensive parental leave

????️ Insurance Coverage

• Mediclaim for health emergencies

• Group personal accident insurance

Ready to Apply?

Let’s go to great places—together.
Apply now and take your next career step with Cover-More Group.

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