Job Overview

Supervisor, RCM Quality and Outcome Improvement (QOI) – ModMed

???? Location: Hyderabad, Telangana (Hybrid Work)
???? Schedule: US Day Shift | Hybrid Work Model
???? Type of Work: Full-time

About ModMed

At ModMed, we are revolutionizing healthcare technology through intelligent, specialty-specific cloud platforms. Our vision is to enhance medical practice success and improve patient outcomes. Founded in 2010, ModMed has grown into a global organization with 3,400+ team members across multiple locations, including India, the US, Germany, and Chile.

???? Recognized Achievements:
✔ Best Places to Work 2024 – South Florida Business Journal
✔ Inc. 5000 – Fastest-Growing Private Companies in America
✔ 2024 Black Book Awards – #1 EHR in 11 Specialties
✔ Gold Winner – Web-based Digital Health Category, Spring Digital Health Awards

Role Overview

The Supervisor, RCM Quality and Outcome Improvement (QOI) plays a crucial leadership role within ModMed India Operations. This role involves supervising a team of analysts and ensuring high-quality service delivery in Revenue Cycle Management (RCM). You will collaborate closely with onshore and offshore teams to drive efficiency, implement process improvements, and enhance RCM performance.

???? If you are passionate about RCM Quality Improvement and value team collaboration, apply now!

Key Responsibilities

✔ Leadership & Team Supervision:

• Manage a team of 10–20 analysts handling multiple practices within a single specialty.
• Ensure compliance with billing processes and Standard Operating Procedures (SOPs).
• Support the team in prioritizing work and addressing challenges in a timely manner.

✔ Performance & Quality Improvement:

• Monitor Practice KPI trends, identify issues, and implement effective solutions.
• Develop action plans (POAs) for client escalations and ensure consistent service quality.
• Work closely with onshore and offshore teams to standardize processes.

✔ Collaboration & Communication:

• Work with internal and external teams to resolve RCM challenges and convert findings into wins.
• Provide monthly trend analysis to identify continuous improvement opportunities.
• Support new client implementations and knowledge-sharing initiatives.

✔ Process Improvement & Reporting:

• Participate in process improvement discussions and contribute to SOP updates.
• Analyze KPIs, create reports, and provide data-driven insights.
• Use MS Office and advanced Excel to generate reports, pivot tables, and data visualizations.

Qualifications & Skills

???? Experience:
✔ 7+ years of experience in Physician RCM (US Healthcare), with 2+ years in Operations/QA/Process Improvement leadership.
✔ Strong knowledge of specialty workflows (Dermatology, Gastroenterology, Orthopedics, ENT, etc.).
✔ Experience working with federal, HMO, PPO, Capitation, and Workers' Comp insurance carriers.
✔ Six Sigma certification and experience in quality/process improvement projects (preferred).

???? Technical Skills:
✔ Proficiency in MS Office Suite, including advanced Excel functions, pivot tables, and data visualization.
✔ Ability to generate reports and provide data-driven insights.
✔ Experience with RCM software, ModMed PM, or gPM (preferred).

???? Soft Skills:
✔ Exceptional communication skills (written & verbal) for collaboration with onshore & offshore teams.
✔ Strong problem-solving abilities and an analytical mindset.
✔ Commitment to fostering a positive and employee-focused workplace.

???? Work Model:
✔ Hybrid work model (Home & Office as per company requirements).
✔ US Day Shift to align with onshore teams.

Employee Benefits

???? Comprehensive Health & Welfare Benefits:

• Medical insurance for you, your family, and dependent parents.
• Paid vacation and parental leave.

???? Career Growth & Development:

• Tuition reimbursement programs & access to LinkedIn Learning.
• Professional development opportunities.

???? Diversity & Inclusion:

• Employee Resource Groups for networking and support.
• Global presence with in-person collaboration opportunities.

???? Work-Life Balance & Perks:

• Company-supported community engagement & volunteering opportunities.
• Hybrid roles with flexibility for remote work.
• Dog-friendly headquarters (US), wellness rooms, and treadmill workstations.

Equal Opportunity Employer

At ModMed, we are committed to diversity, equity, and inclusion. We provide equal employment opportunities regardless of age, gender, race, religion, disability, or any other protected characteristic.

If you are passionate about making a difference in healthcare and have the skills for this role, apply today! ????

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