Job Overview

Job Title: Support Engineer – Microsoft 365

Location: Patel Nagar, Delhi, Delhi
Job Type: Full-time, Permanent
Department: Engineering – Hardware & Networks
Experience Level: 2–4 Years
Job Family: IT Network

About CST

Since 2012, CST has been committed to nurturing and building talent rather than acquiring it. Our passion lies in working with like-minded individuals to deliver top-tier services. With headquarters in the USA and development centers in India and the UK, we foster an innovative and growth-oriented environment.

Employee Benefits

• Employee Wellness:
  We emphasize physical and mental well-being through a sanitized, healthy workplace and promote yoga, meditation, and sports.

• Work-Life Balance:
  CST supports innovation and downtime equally. Enjoy full weekends off and regular team events to recharge and refocus.

• Business Travel Opportunities:
  CST encourages employee travel for business promotions and exposure across our global offices.

• Endless Learning:
  We provide ongoing learning opportunities through structured training, mentoring, and skill development programs.

• Rewards & Recognition:
  Equal opportunity employer that acknowledges dedication through programs like Employee of the Month and Employee of the Year—with cash benefits and public recognition.

• Diversified Tech Stack:
  CST embraces the latest technologies and provides an inclusive environment for professionals across various domains.

Key Responsibilities

• Act as the first-line technical contact for a select group of clients.

• Participate in product demos and proof-of-concepts (POCs) with the sales team.

• Lead technical discussions with clients and demonstrate a strong grasp of emerging technologies.

• Learn independently about IT products, with a focus on debugging and troubleshooting.

• Provide remote, on-site, and on-call support as per company requirements.

• Deliver Microsoft 365 support, including:

  • Teams, Skype, Exchange Online, SharePoint Online

  • Assisting clients through the cloud adoption journey

  • Offering technical support via phone/email

• Act as subject matter expert in Office 365 security:

  • Advanced Threat Protection (ATP)

  • Azure AD Identity Protection

  • Multi-Factor Authentication (MFA)

  • Conditional Access

• Utilize and support Microsoft 365 tools like:

  • OneDrive, Teams, SharePoint, Office 365 Groups

• Provide engineering support:

  • Create documentation, service strategies, and operating procedures

  • Design and implement Teams architecture

Skills & Requirements

• Excellent communication skills—both written and verbal.

• Experience with Office 365 administration and support.

• Technical knowledge of switch, router, and firewall installation.

• Strong understanding of Windows Server, Domain Controllers, and Active Directory deployments.

• Self-starter, especially with data analytics and new technology learning.

We appreciate your interest in CST and look forward to potentially working together to build great things!

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