Job Overview

Job Title: Apps Support Senior Analyst

Location: Pune, Maharashtra
Job Type: Full-time

About the Team: SMBF Production Management

The SMBF Production Management team plays a vital role in providing critical business and technical support to Security Markets, Banking, and Functions (SMBF). The team collaborates to ensure that Citi's platforms and services operate seamlessly for clients. We apply engineering, innovation, learning, and risk management to ensure efficient operations across systems and user environments.

We interact daily with a diverse range of people, solving problems proactively and ensuring that issues are addressed before they arise.

Position Overview

Citi Wholesale Lending is undergoing a multi-year technology initiative to upgrade its core accounting and servicing applications. This transformation includes migrating to the Loan IQ platform, replacing existing products, and reducing manual efforts to mitigate risks. The Lending Production Support team will play a crucial role in this successful transformation program.

As an Apps Support Senior Analyst, you will integrate subject matter and industry expertise to support the APAC production team and contribute to the success of the project.

Responsibilities:

• Day-to-day operations: Perform daily activities as part of the regional APAC Lending support team.

• Service level adherence: Ensure compliance with global service levels, focusing on operational efficiencies, incident management, problem management, and knowledge sharing.

• Process standards: Ensure adherence to support processes and tools, and collaborate with management to enhance processes, ensuring consistency and quality in best practices.

• Technical oversight: Provide technical oversight across systems and applications, applying skills across multiple areas of app support.

• Holistic view of the production environment: Collaborate with business and operations teams, serving as a trusted partner for technology and business management.

• Incident and problem resolution: Manage controlled resolution of incidents and problems, prioritizing and escalating issues as needed, and conducting root cause analysis with follow-up to resolution.

• Stability initiatives: Lead efforts to improve system stability, including better monitoring, failover, and resiliency, ensuring high availability for Business-As-Usual operations.

• Major incident management: Stay calm and analytical during major incidents on critical systems.

• Clear communication: Exhibit strong communication and diplomacy skills, conveying complex information clearly with operations and technology partners at both regional and global levels.

• Risk management: Appropriately assess risks in business decisions, ensuring compliance with applicable laws and regulations, safeguarding Citigroup’s reputation, clients, and assets.

Qualifications:

• Experience: 13+ years in an Apps Support role.

• Communication skills: Highly assertive communication with the ability to engage a large audience, lead discussions with clarity, and demonstrate confidence in all communications.

• Collaboration: Effectively share information with support teams and other technology teams.

• Workload management: Ability to plan and organize work effectively.

• Technical expertise:

  • Proficient in SQL (Oracle dialect preferred).

  • Familiarity with REST, JMS, SOAP, Microservices.

  • Experience with Spring Boot, Swagger, Tomcat, JSON, and XML processing.

• Education: Bachelor’s/University degree.

Desirable Skills:

• Capacity Planning/Forecasting: Exposure to capacity planning and forecasting.

• Stakeholder Communication: Ability to communicate effectively with relevant stakeholders.

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full-time

Diversity and Equal Opportunity:

Citi is an equal opportunity employer. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

Accommodations:

If you are a person with a disability and require accommodations during the job application process, please visit Accessibility at Citi for more information.

Would you like help preparing for this role, or tips on tailoring your resume for it?

4o mini