Job Overview

Here is the organized job description for the Customer Service Manager (Chat Support) position:

Job Title: Customer Service Manager (Chat Support)

Location: Noida, Uttar Pradesh
Work Type: Full-time, Permanent
Salary: ₹26,000 - ₹40,000 per month
Shift Timings:

• Morning shift
• Night shift
• Rotational shift
• UK/US shift

Benefits:

• Health care coverage
• Timely payment

Job Overview:

We are looking for a Customer Service Manager (Chat Support) to provide top-notch support to our customers via live chat. The ideal candidate will manage customer inquiries efficiently, offer prompt solutions, and ensure a high level of satisfaction by delivering friendly and helpful service. This position requires excellent written communication skills and the ability to multitask in a fast-paced environment.

Key Responsibilities:

• Live Chat Support: Respond to customer inquiries through live chat, ensuring timely and accurate information.
• Issue Resolution: Provide solutions to customer issues related to products, services, or accounts while maintaining professionalism.
• Customer Engagement: Build rapport with clients, ensuring they feel supported and valued throughout the interaction.
• Product Knowledge: Stay updated on product features and company services to provide effective assistance.
• Issue Escalation: Escalate more complex issues to the appropriate departments for further investigation and resolution.
• Record Maintenance: Document customer interactions accurately and report issues and resolutions in the system.
• Process Improvement: Identify opportunities for process improvements based on customer feedback and streamline the chat support experience.

Requirements:

• Education: Minimum of a higher secondary (12th pass) degree.
• Experience: 0-2 years in customer service, ideally with experience in chat support (freshers with strong written communication skills are encouraged to apply).
• Skills:
  • Excellent written communication skills in English.
  • Ability to manage multiple chats simultaneously.
  • Strong problem-solving skills and attention to detail.
  • Experience with chat software and CRM systems is a plus.
• Work Hours: Willingness to work in shifts, including night shifts, to support customers across various time zones.

Salary and Benefits:

• Compensation: ₹2.5 LPA - ₹4 LPA (based on experience and qualifications).
• Incentives: Performance-based bonuses.
• Additional Benefits: Health care coverage and company-provided benefits.

Why Join Us?

• Be a part of a dynamic team and deliver exceptional customer service.
• Enjoy a competitive salary with attractive incentives.
• Opportunity for career growth and skill development in customer service.

Job Type:

• Full-time, Permanent

Work Location:

• On-site (Face-to-face)

Application Questions:

1. Are you available to join immediately?
2. What is your current salary package?

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