Job Overview

Job Opportunity: Engineering Support Specialist

Location: Gurugram, Haryana

Job Type: Full-time

Company Overview:

Asteria Aviation Ltd is a full-stack drone technology company that provides aerial intelligence solutions across various industries. As a subsidiary of Jio Platforms Ltd, we specialize in drone hardware design, software development, and manufacturing, serving government and enterprise clients in defense, security, agriculture, energy, telecommunications, and construction.

If drones excite and inspire you, we would love to have you as part of our growing team!

Key Responsibilities:

✔ Root Cause Analysis: Analyze flight data to diagnose issues and collect relevant evidence for resolution.
✔ Investigation Reporting: Generate detailed investigation reports for client submissions.
✔ Troubleshooting & Guidelines: Develop troubleshooting procedures and operational guidelines for smooth operations.
✔ Technical Support: Assist engineers and drone operators by identifying, diagnosing, and resolving technical issues.
✔ Documentation: Maintain technical documents, including test procedures, user manuals, and engineering specifications.
✔ Testing & Validation: Support flight testing and validation for customer products, ensuring performance and reliability.
✔ Communication & Coordination: Act as a liaison between engineering teams, cross-functional departments, and external stakeholders.
✔ Process Improvement: Identify and implement best practices to enhance efficiency, quality, and productivity.
✔ Training & Knowledge Sharing: Conduct training sessions and promote knowledge exchange within the team.
✔ Customer Feedback & Product Enhancement: Communicate customer feedback and service request insights to engineering and product teams for continuous improvement.
✔ Safety & Compliance: Follow safety regulations and identify potential hazards to maintain a secure work environment.

Desired Skills & Qualifications:

✔ Technical Proficiency: Strong understanding of engineering principles and familiarity with drone technology.
✔ Problem-Solving: Ability to analyze technical issues, identify root causes, and propose effective solutions.
✔ Communication Skills: Strong verbal and written communication for both technical and non-technical audiences.
✔ Team Collaboration: Work effectively in a cross-functional team environment.
✔ Detail-Oriented: Maintain accuracy in documentation, data analysis, and reporting.
✔ Analytical Skills: Ability to interpret data and extract meaningful insights.
✔ Customer Focus: Strong customer service mindset with a passion for delivering exceptional support.
✔ Adaptability: Ability to quickly learn new technologies and processes.
✔ Documentation Skills: Proficiency in creating and maintaining technical documentation.
✔ Continuous Learning: Stay updated with industry trends and technological advancements.

Educational Requirements:

???? Bachelor's Degree in Mechatronics, Aeronautical Engineering, Electronics & Communication, or Computer Science.

Preferred Experience:
✔ Knowledge and experience in drone technology, testing, verification, validation, and troubleshooting.
✔ Prior experience in customer support or technical assistance is a plus.

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