Job Overview

Here is the organized job description for the Customer Support Representative position:

Job Title: Customer Support Representative

Location: Kurla, Mumbai, Maharashtra
Work Type: Full-time
Salary: ₹20,000.00 - ₹28,379.42 per month
Shift: Day shift

Job Overview:

We are looking for a dedicated and customer-focused Customer Support Representative to join our team at Muscle Pro Nutrition. As a key part of our customer service team, you will be responsible for answering customer inquiries, processing orders, and ensuring customer satisfaction through efficient communication and support.

Key Responsibilities:

1. Phone Support: Answer customer calls promptly to address inquiries, take product orders, and provide product information.
2. Email Communication: Respond to emails from customers and partners in a timely and professional manner.
3. Order Management: Accurately process customer orders over the phone or electronically and ensure all communications are clear and correct.
4. Customer Support: Address customer complaints or inquiries efficiently and ensure customer satisfaction.
5. CRM Management: Maintain accurate customer information in the company’s Customer Relationship Management (CRM) system.
6. Shipment Communication: Notify customers of any partial or short shipments.

Requirements:

1. Experience:
   • Technical support: 1 year (Preferred)
   • Customer support: 2 years (Preferred)
2. Languages:
   • Hindi (Preferred)
   • English (Preferred)
3. Education: Bachelor's degree (Preferred)
4. Willingness to Travel: 100% travel willingness (Preferred)
5. Skills:
   • Strong communication skills
   • Ability to handle customer complaints and inquiries efficiently

Benefits:

1. Flexible Schedule: Ability to adjust working hours as needed.
2. Meals Provided: Enjoy food while at work.
3. Health Insurance: Medical coverage for all employees.
4. Timely Fund: A timely fund plan for future financial security.
5. Annual Bonus: Opportunity for an annual bonus based on performance.

Compensation:

• Salary: ₹20,000.00 - ₹28,379.42 per month
• Benefits:
  • Health insurance
  • Flexible schedule
  • Food provided
  • Annual bonus

Work Location:

• In-person: Kurla, Mumbai, Maharashtra

Interview Contact:

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