Job Overview

Job Title: IT Support Engineer

Job Details:

• Pay: ₹15,000 – ₹20,000 per month

• Job Type: Full-time

• Location: Mumbai, Maharashtra

• Shift: Day Shift

• Benefits:

  • Health Insurance

  • Provident Fund

Objectives:

Ensure prompt and efficient service delivery to clients by addressing technical and network-related issues while enhancing technical expertise.

Key Responsibilities:

• Diagnose and resolve issues related to Desktops, Laptops, and Printers.

• Provide online support using remote tools like TeamViewer and AnyDesk.

• Troubleshoot and manage Office 365 issues, including email, MS Teams, and logical access problems.

• Deliver desktop and network-level support to customers.

• Handle customer issues via email and calls, ensuring timely resolution.

• Determine if issues can be resolved remotely or require on-site visits.

• Ensure all client issues are fully resolved and documented.

• Stay updated through product training and self-learning to expand technical knowledge.

• Act as a backup FMS Engineer and visit different client sites as assigned by HOD.

Requirements:

• Basic Networking Knowledge.

• Experience with Office 365 and related troubleshooting.

• Ability to provide remote and on-site technical support.

• Strong problem-solving and communication skills.

• Willingness to travel to client locations when required.

Why Join Us?

• Comprehensive Benefits – Health Insurance & Provident Fund.

• Gain hands-on experience across various client environments.

• Opportunities for learning and career growth.

Apply now to be a part of our dynamic and innovative IT support team!

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