Job Overview

Job Details

Job Type: Full-time
Location: Gurugram, Haryana
Benefits: Medical insurance

Job Description

United Airlines' Digital Technology team designs, develops, and maintains highly scalable technology solutions driven by innovative frameworks, data analysis, and digital solutions.

Our Values

At United Airlines, we believe that inclusion drives innovation and serves as the foundation of everything we do. Our shared purpose, "Connecting People. Uniting the World," motivates us to be the best airline for our employees, customers, and communities.

With diverse employee-led Business Resource Group communities and exceptional benefits like health insurance, parental leave, and space-available travel, United Airlines fosters an environment where employees feel welcomed, valued, and supported.

Role Overview and Responsibilities

As part of the Contact Centers team, you will work closely with application teams to build and maintain pipelines, ensuring the seamless operation of applications.

Key Responsibilities

1. AWS Cloud Expertise

   • Hands-on experience with AWS services: EC2, S3, SQS, SNS, RDS, Lambda, and CloudFormation/Terraform.
   • Develop and manage configuration scripts for Amazon-hosted infrastructure.

2. Capacity and Scalability

   • Plan for future capacity needs to ensure systems can scale to handle increased traffic or usage.

3. Monitoring and Reporting

   • Utilize monitoring tools like Datadog/Dynatrace.
   • Build dashboards to enhance visibility of cost and system stability.

4. Containerization and Automation

   • Experience with Docker and Kubernetes.
   • Build and automate CI/CD pipelines using tools like Git.

5. Disaster Recovery and System Reliability

   • Develop and implement disaster recovery plans.
   • Continuously improve processes to enhance system reliability and team efficiency.

6. Incident Response and Troubleshooting

   • Monitor systems, address alerts, and troubleshoot critical applications.
   • Lead root cause analysis and postmortem processes to prevent future incidents.

7. Collaboration and Communication

   • Work effectively with offshore teams and business stakeholders.
   • Communicate clearly, verbally and in writing, at all organizational levels.

Required Qualifications

• Must be legally authorized to work in India without sponsorship.
• Fluent in English (written and spoken).
• Strong, reliable attendance is an essential requirement of this position.
• Experience: Minimum 2+ years in relevant projects.

Additional Notes

• This position is offered under local conditions and benefits.
• Expat assignments and sponsorship for business visas will not be provided.
• This role is for United Airlines Business Services Pvt. Ltd., a wholly owned subsidiary of United Airlines Inc.

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