Job Overview

Job Title: Warehouse Application Support Engineer

Job Type: Full-time
Shift & Schedule: Rotational Shift
Location: Bengaluru, Karnataka (Hybrid work; Onsite warehouse presence required)

About Wayfair

Wayfair is one of the world’s largest online destinations for home furnishings and décor. With global headquarters in Boston and facilities around the world, we’re redefining how people shop for their homes. Through our dedication to innovative technology and creative problem-solving, we aim to deliver a seamless shopping and delivery experience to millions of customers.

At Wayfair, diversity is at the heart of our success. We’re an equal opportunity employer committed to building a more inclusive, equitable world for all.

About the Role: Warehouse Application Support

This role sits within Employee Tech, the team that supports technology services and infrastructure for all Wayfair employees globally. As a Warehouse Application Support Engineer, you will be instrumental in supporting warehouse systems, resolving technical issues, and maintaining operational continuity within a dynamic logistics environment.

You’ll have the opportunity to work with a variety of technologies, including our proprietary warehouse management systems, and partner with cross-functional teams to resolve incidents and enhance business processes.

What You’ll Do

• Analyze production or workflow issues using SQL and proprietary WMS tools.

• Create and maintain internal documentation and technical process guides.

• Prioritize and resolve tickets in ServiceNow, ensuring timely communication and resolution.

• Act as a first responder for high-impact incidents, managing PainScore and triggering PagerDuty alerts when necessary.

• Collaborate with cross-functional engineering and business teams to solve incidents with urgency.

• Proactively identify recurring technical issues and provide root cause fixes.

• Support global warehouse operations on a rotational/on-call shift basis.

• Provide training, mentoring, and knowledge sharing across team members.

• Drive continuous improvements in support efficiency and operational excellence.

What You’ll Need

• Bachelor's or Associate’s Degree in Computer Science, Information Technology, or related field—or equivalent work experience.

• 2–4 years of experience in a technical support role, preferably in warehouse environments.

• Familiarity with warehouse management systems (WMS) and production workflows.

• Proficiency in writing and running SQL queries.

• Basic experience with tools like Postman and scripting knowledge in Python.

• Experience with incident management tools such as ServiceNow.

• Strong communication, customer service, and multitasking skills.

• A proactive, team-oriented mindset and a desire for continuous learning.

• Willingness to work onsite in a warehouse environment and provide off-hours support on a rotational basis.

Why Wayfair

• Work with cutting-edge technologies in a fast-paced, e-commerce environment.

• Be part of a collaborative team solving real-world logistics and IT challenges.

• Enjoy a hybrid work model with flexibility and structured growth paths.

• Join a company committed to diversity, equity, and inclusion.

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Your personal data will be handled as per our  For data protection inquiries, please contact: dataprotectionofficer@wayfair.com.

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