Job Overview

Job Title: Site Reliability Engineer / DevOps Lead

Job Type: Permanent, Full-time
Location: Delhi (Hybrid Work)

Company Overview – Welcome to SITA

SITA is the backbone of global air travel — ensuring airports operate efficiently, airlines fly smoothly, and borders remain secure. Present in 95% of international hubs, we serve over 2,500 transportation and government clients globally. Our mission is to deliver innovative and cutting-edge technology that powers the world's travel and transport systems.

Job Purpose

As a Site Reliability Engineer, your role is to proactively support and enhance the performance of IT services and infrastructure. You will be responsible for maintaining high system availability, troubleshooting recurring issues, implementing root cause fixes, and driving automation for operational efficiency. You will also collaborate across development and operations teams to ensure seamless deployments and continual service improvement.

Key Responsibilities

Operational Management

• Ensure high system availability and performance through well-maintained support systems.

• Respond to complex operational incidents and conduct thorough root cause analyses.

• Monitor performance using SLIs and SLOs and proactively remediate issues.

• Collaborate with engineering, product, and infrastructure teams for operational readiness of new products.

Problem Management

• Conduct in-depth investigations into recurring service disruptions.

• Coordinate with relevant stakeholders to implement permanent solutions.

• Track and report problem resolution effectiveness and improvements.

Event Management

• Define and maintain a dynamic event catalog with active events, thresholds, and remediation steps.

• Develop event response protocols and train teams accordingly.

• Analyze event effectiveness and drive continuous improvement.

Deployment Management

• Oversee quality and execution of new release deployments.

• Develop and manage deployment schedules and risk assessments.

• Coordinate operational readiness with delivery and engineering teams.

DevOps/NetOps Management

• Manage and optimize CI/CD pipelines.

• Automate operational tasks and resolve automation-related issues.

• Implement Infrastructure as Code (IaC) and enhance DevOps best practices.

Qualifications

Education

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.

• A Master’s degree is preferred for senior positions.

Certifications (Preferred)

• Linux Administration

• Certified Kubernetes Administrator (CKA)

• Cloud Platform Certifications (AWS, Azure, Google Cloud)

• Certified DevOps Professional

Experience

• 8+ years in IT operations, service or infrastructure management.

• Strong background in high-availability systems, incident management, and RCA.

• Experience with CI/CD pipelines, automation tools, and infrastructure monitoring.

• Familiarity with containerization, zero-downtime deployments, and cross-functional collaboration.

What We Offer

• Hybrid Work Model: Up to 2 days/week remote

• Flexible Hours: Adjust your work hours to beat the rush or accommodate personal commitments

• Global Mobility: Work remotely for up to 30 days from anywhere in the world

• Employee Wellbeing: Access to SITA’s Employee Assistance Program (EAP)

• Learning & Growth: Training platforms including LinkedIn Learning

• Competitive Compensation: Tailored benefits and compensation packages based on local market norms

SITA is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We strongly encourage women, people with disabilities, and members of minority communities to apply and self-identify during the application process.