Job Overview

Job Title: M365 Technical Advisor (Contract)

Job Type: Contractual / Temporary
Location: Remote (Global)
Company: Upwork (on behalf of a Fortune 500 American multinational technology client)

Company Overview:

Upwork is the world’s largest talent marketplace, connecting businesses with independent professionals globally. One of our esteemed clients—a leading American multinational technology company—is seeking a Microsoft 365 (M365) Technical Advisor with strong expertise in migrations to support users through their M365 journey.

Role Summary:

As an M365 Technical Advisor, you will provide technical support and consultation to customers using Microsoft 365. You will handle support tickets, guide customers through technical challenges, and help them maximize their subscription during the trial phase, with the ultimate goal of increasing workload adoption, active licenses, and renewals.

Key Responsibilities:

• Respond to technical support requests (via chat and phone) related to M365 features, tools, and setup

• Troubleshoot issues involving:

  • Admin settings in M365 web application

  • Domain registration and purchases

  • Office installation and usage

• Understand customer goals and recommend best practices to maximize M365 usage

• Assist with M365 workload migrations and configurations

• Promote perpetual subscriptions by ensuring customer satisfaction and onboarding success

Qualifications:

• Proven experience in Microsoft 365 advisory or implementation roles

• Strong technical expertise in M365 migration, configuration, and support

• Experience in customer success or technical consultation preferred

• Certifications such as MVP, MCT, MCSA, or MCSE are highly desirable

• Familiarity with RAVE platform is a plus (not required)

Technical Requirements:

A live verification of your setup will be conducted prior to onboarding.

• Device must not be joined to any corporate domain or managed remotely

• Operating System: Windows 10 Pro (latest updates installed)

• Hardware Requirements:

  • Minimum 8 GB RAM (16 GB recommended)

  • Core i3 or higher processor (i5 recommended)

  • 256 GB Hard Disk (SSD preferred)

• Network:

  • LAN only (Wi-Fi not allowed)

  • Minimum 25 Mbps download / 10 Mbps upload

• Other Requirements:

  • No third-party antivirus software

  • Noise-cancelling headset and microphone (not phone headsets)

  • Webcam, preferably compatible with Windows Hello

What’s in it for You:

• Work with a Fortune 500 tech leader

• Competitive pay

• Fully remote opportunity

• Be part of a global tech support team

• Gain hands-on experience with cutting-edge M365 deployments

Additional Information:

All information will be kept confidential as per EEO guidelines. Only candidates immediately available and who meet the technical requirements will be considered.

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