Job Overview

Job Details
Job Type: Full-time
Location: Remote (India)

About JumpCloud

JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified.

About the Role

Professional Services Software Engineers are members of the Customer Tools engineering team at JumpCloud. The Customer Tools team owns, maintains, and builds creative and custom solutions directly for/with our customers. These tools and solutions range from stand-alone automation tools with full-blown GUIs to interactive CLI scripts and custom reports of varying complexity. The team is part of the Professional Services department, which offers a unique engineering environment and the opportunity to work on a wide range of projects that touch various aspects of the JumpCloud platform.

What You’ll Be Doing:

• Meet with and build solutions for customers.

• Collaborate with members of the Customer Tools team on projects and solutions that improve the quality of life for customers.

• Leverage Jira to track work and liaise with internal stakeholders and engineering teams.

• Interact directly with customers on projects, providing scope of work, building documentation, and supporting implementation.

• Identify trends and review data to make informed decisions regarding tooling improvements.

• Communicate regularly with various internal departments.

• Lead stand-ups, planning/review meetings, and post-mortems.

• Represent the Customer Tools team in strategic meetings with internal stakeholders.

• Design tools and solutions using your advanced knowledge of your primary language and understanding of JumpCloud’s codebase and customers.

• Proactively assist with the prioritization of work in each sprint.

• Provide feedback and opportunities for growth to less experienced team members.

• Contribute to key initiatives led by GCS, Engineering, and Product teams.

We’re Looking For:

• A strong desire to build solutions that make IT admins' lives easier.

• Creative approaches to solving problems and providing solutions using engineering best practices.

• A deep understanding of the value that each script or tool can provide to customers.

• An analytic and collaborative approach to understanding solutioning from the customer’s perspective.

• At least 9 years of experience in programming/scripting in a professional environment (internal IT department, MSP, Software company, etc.).

• Experience working as part of an agile software team.

• Familiarity with all stages of the SDLC.

Required Technical Experience:

• PowerShell scripting

• Bash scripting

• Windows/Mac Administration

• Cloud computing services (AWS, Azure, GWS, etc.)

• Working with RESTful APIs

• Usage and management of Git repositories

• Python or other object-oriented languages

Desired (but not essential) Experience:

• Experience working with JumpCloud or other Cloud Directory services (Azure, Okta, OneLogin, etc.) in an administrative capacity.

• Hands-on experience with networking and authentication protocols such as LDAP(S), RADIUS, SAML, OIDC, or SCIM.

• Linux administration.

• Experience contributing to and working on open-source projects.

• Experience building, managing, or contributing to integrations between SaaS solutions.

• Leadership experience in engineering initiatives or projects.

• Bachelor's degree preferred, but not required.

Where You’ll Be Working/Location:

JumpCloud is committed to being Remote First, meaning that you are able to work remotely within the country noted in the Job Description.
This role is remote within India. You must be located in and authorized to work in India to be considered for this role.

Language Requirements:

JumpCloud® conducts internal business in English. The interview and any additional screening process will be in English. To be considered for a role at JumpCloud®, you must be fluent in both spoken and written English.

Why JumpCloud?

If you thrive working in a fast, SaaS-based environment and are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise. You'll work with amazing talent across departments who are passionate about our mission. We value out-of-the-box thinkers, and your unique ideas will be welcomed.

JumpCloud® believes in Building Connections, creating human connections with people from diverse backgrounds, orientations, and geographies. We care deeply about the people we work with and want to see everyone succeed.

How to Apply:

Please submit your résumé and a brief explanation about yourself and why you would be a good fit for JumpCloud®.
JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Scam Notice:

Please be aware of fraudulent employment opportunities claiming to be from JumpCloud. JumpCloud® will never ask for personal account information such as credit card or bank account details during the recruitment process. All legitimate communication will come from official company email addresses (@jumpcloud.com). If you're contacted by someone suspicious, please contact us immediately at recruiting@jumpcloud.com with the subject line "Scam Notice."

#LI-Remote #BI-Remote

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