Job Overview

Job Title: Assistant Program Operations Manager

Job Type: Full-time
Location: Bengaluru, Karnataka (Hybrid work model may apply)

About Wayfair

Wayfair is one of the world’s largest online destinations for the home. With global headquarters in Boston and operations around the world, we are redefining how people shop for their homes. By leveraging cutting-edge technology and creative problem-solving, we provide a unique and efficient e-commerce experience for our customers.

At Wayfair, we value diverse voices, inclusive practices, and equitable opportunities. We are proud to be an equal opportunity employer.

About the Role

Wayfair is seeking a Senior Associate – Talent Program Management (Assistant Program Operations Manager) to support our global Technology organization’s outsourced labor strategy. You will manage the full lifecycle of external workforce engagements—partnering with technology leaders and vendors—from sourcing and onboarding to vendor payment and performance analysis.

This is a critical operations role offering broad exposure across external workforce management, tool implementation, data analytics, and vendor relations. Your insights and execution will directly improve stakeholder experiences and program efficiency.

Key Responsibilities

Vendor and Contractor Management

• Oversee the full contractor lifecycle: requisition creation, onboarding, performance tracking, and offboarding.

• Act as a liaison between vendors and internal stakeholders, ensuring accurate contract handling (MSAs, SOWs, amendments).

• Facilitate billing reviews and vendor-related escalations.

• Support timely onboarding and access provisioning for contractors.

Process Optimization

• Collaborate with cross-functional teams to identify process gaps and introduce scalable improvements.

• Conduct stakeholder listening sessions or surveys to inform the program roadmap.

• Share and promote best practices with hiring managers and program teams.

Data and Tool Management

• Analyze vendor and spend data to drive strategic decision-making.

• Leverage tools such as Google Workspace, Greenhouse (ATS), and internal systems.

• Contribute to implementation and rollout of new program management tools.

Program Standardization

• Develop and maintain standard operating procedures for external workforce management in technology.

• Work with Legal, Strategic Procurement, and business leaders to streamline documentation and approvals.

Required Qualifications

• 2–5 years of experience in staffing agency/vendor operations, account management, MSPs, procurement, or related roles.

• Familiarity with different staffing models: contract, contract-to-hire, time & materials, deliverables-based.

• Strong data analysis capabilities and experience with associated tools.

• Excellent communication and interpersonal skills with the ability to influence stakeholders at various levels.

• Tool implementation experience is a plus.

Why Join Wayfair?

• Be part of a team transforming the future of technology workforce management.

• Opportunity to work across global teams in a dynamic and fast-paced environment.

• Exposure to innovative programs and tools shaping the next phase of e-commerce technology.

Privacy Notice
Your personal data will be handled in accordance with our Candidate Privacy Notice. For data-related queries, contact dataprotectionofficer@wayfair.com.

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