Job Overview

Customer Success Engineer (CSE) – Hybrid (India)

???? Location: India | ???? Work Mode: Hybrid (2 days remote, 3 days in-office)
✈️ Travel Requirement: Up to 50%

About HashiCorp

???? An IBM Company, HashiCorp builds the infrastructure that enables innovation. Our suite of multi-cloud infrastructure automation products supports the world’s largest enterprises, helping them provision, secure, connect, and run critical applications. We focus on real-world workflows across multi-cloud environments, empowering organizations worldwide.

Why Join Us?

✔ Be part of a pioneering infrastructure company with a unique approach
✔ Work with the world’s most innovative companies
✔ Build expertise in multi-cloud infrastructure automation
✔ Grow your career in a diverse and inclusive workplace

About the Role

As a Customer Success Engineer (CSE), you will be the primary technical point of contact for our customers, guiding them from onboarding to full adoption and value realization of HashiCorp tools. Your expertise will help customers integrate our tools into their software and development stacks, ensuring successful implementation, expansion, and renewal.

Key Responsibilities

✅ Drive Customer Success

• Guide customers throughout their journey, ensuring product adoption, retention, and growth
• Serve as a technical and business advisor, helping customers solve challenges using HashiCorp tools
• Provide technical guidance to optimize solution design and accelerate time-to-value

✅ Technical Expertise & Solution Design

• Establish a strong understanding of HashiCorp’s technology portfolio and how it benefits customers
• Assist customers in implementing and optimizing HashiCorp tools for their business objectives
• Offer best practices for using our solutions, ensuring seamless integrations

✅ Customer Engagement & Risk Mitigation

• Track and document customer goals, challenges, and technical requirements
• Identify risks in customer implementations and work proactively to mitigate them
• Lead and coordinate account recovery actions for escalated customer concerns

✅ Collaboration & Growth

• Work cross-functionally with sales, product, and engineering teams to improve customer experience
• Advocate for customer needs, providing insights to product teams for future enhancements
• Support customers through workshops, training sessions, and content development

What You’ll Need (Minimum Qualifications)

✔ 8+ years experience in solution architecture, sales engineering, or technical account management
✔ Deep technical knowledge in software development, cloud, microservices, DevOps, and security
✔ Hands-on experience with infrastructure automation & identity management tools, such as:

• Terraform, Vault, Consul, Nomad, Vagrant, Packer
  ✔ Strong communication & customer-facing skills with the ability to handle objections effectively
  ✔ Experience in driving product adoption and value attainment
  ✔ Ability to plan and manage technical implementations for customers
  ✔ Fluency in understanding customer pain points and recommending solutions
  ✔ Comfort working in a hybrid model (2 days remote, 3 days in-office)

Bonus Skills (Preferred Qualifications)

⭐ Experience in multi-cloud environments
⭐ Strong analytical skills for measuring customer health and success
⭐ Hands-on knowledge of Gainsight for customer tracking
⭐ Ability to translate customer needs into product enhancements

Life at HashiCorp

???? Culture: We are driven by our principles, fostering a workplace where everyone thrives and innovates
???? Diversity & Inclusion: We embrace diverse perspectives and empower you to be your authentic self
???? Career Growth: Work on cutting-edge technology, with opportunities for vertical and lateral growth

HashiCorp is proud to be an Equal Employment Opportunity employer, committed to creating an inclusive workplace for all.

Ready to Make an Impact?

???? Apply Now! Join HashiCorp and help enterprises modernize their infrastructure with powerful automation tools. ????