Job Overview

???? Job Details

• Position: Managed Services Cross Technology Engineer (L1)

• Location: Mumbai, Maharashtra

• Job Type: Full-Time

???? About NTT DATA

NTT DATA is a $30+ billion global innovator of business and technology services, providing solutions to 75% of the Fortune Global 100 companies. We are a trusted partner in helping clients innovate, optimize, and transform for long-term success. Our global team of experts spans over 50 countries and works across industries, offering business and technology consulting, AI, industry solutions, and infrastructure services.

NTT DATA is a proud Equal Opportunity Employer, committed to diversity, inclusion, and offering a discrimination-free workplace.

???? Role Overview

The Managed Services Cross Technology Engineer (L1) is an entry-level engineering role responsible for providing managed services to clients, ensuring the operational integrity of their IT infrastructure. This involves proactively identifying, investigating, and resolving technical incidents, as well as restoring service to clients by managing incidents to resolution. You will focus on first-line support for low complexity incidents and service requests, across domains such as Cloud, Security, Networking, Applications, and Collaboration.

Objective:

Ensure zero missed service level agreement (SLA) conditions by resolving incidents efficiently and meeting client expectations.

???? Key Responsibilities

• Monitor Infrastructure: Continuously monitor client infrastructure and solutions, identifying issues before they occur.

• Incident Identification & Resolution: Investigate and identify root causes of first-line incidents, offering solutions to resolve them.

• Client Support: Provide telephonic or chat support when required.

• Maintenance & Scheduling: Schedule maintenance windows for patching and configuration changes.

• Shift Handover: Follow proper handover procedures during shift changes to maintain service continuity.

• Incident Reporting & Escalation: Escalate incidents when necessary and ensure efficient resolution.

• Knowledge Management: Update or create new knowledge articles to streamline future incident resolution.

• Work Optimization: Identify opportunities for automation and process improvement to reduce incident occurrences.

• Disaster Recovery: Support on Disaster Recovery functions and testing.

• Other Tasks: Perform other related tasks as required.

???? Knowledge & Attributes

• Strong communication skills, with the ability to work across diverse cultures and social groups.

• Proactive problem-solving ability to identify issues early and resolve them quickly.

• Ability to handle pressure and work long hours when necessary.

• Client-centric approach: Always placing client requirements and satisfaction first in all interactions.

• Ability to adapt to changing circumstances and manage diverse situations.

???? Academic Qualifications & Certifications

• Bachelor’s degree or equivalent qualification in IT/Computing (or relevant work experience).

• Relevant certifications are desirable and may include:

  • CCNA or relevant Network Security certifications.

  • Microsoft Certified Azure Administrator Associate.

  • AWS Certified Solutions Architect Associate.

  • Veeam Certified Engineer.

  • VMware Certified Professional: Data Centre Virtualization.

  • Zerto, Pure, VxRail.

  • Google Cloud Platform (GCP), Oracle Cloud Infrastructure (OCI).

???? Required Experience

• Entry-level experience in troubleshooting and providing support for security, network, data center, systems, or storage services within a medium to large ICT organization.

• Basic understanding of ITIL processes and knowledge in redundancy concepts and management agents.

• Basic domain knowledge in Security, Network, Data Centre, Telephony, or similar technical domains.

???? Workplace Type

• On-site working.

???? How NTT DATA Supports Your Career

NTT DATA offers a supportive and inclusive environment that allows you to grow, belong, and thrive. As part of a leading global innovator, you will work with cutting-edge technology and be part of a dynamic team.

Ready to accelerate your career? Apply today and join a global leader in technology services!

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