Job Overview

???? Job Title: Customer Service Technician (Remote)

???? Company: TurnPoint Technology
???? Location: Remote (India)
???? Compensation: ₹5,00,000 – ₹7,50,000 per year (Up to ₹8,75,000/year for highly qualified candidates)
???? Job Type: Full-time
???? Shift & Schedule: Monday to Friday

✅ About the Role:

Are you someone with a background in customer service and a passion for technology? At TurnPoint, we’re looking for enthusiastic professionals ready to break into the IT world — no prior tech experience required! We offer comprehensive training and an opportunity to work with a fast-paced, boutique IT firm that values learning and client satisfaction.

????‍???? Reports To: Program Manager

⏰ Shift Details:

During Training (4–6 weeks):

• 8:00 AM to 5:00 PM Pacific Time (8:30 PM to 5:30 AM IST)

After Training – Shift Options (subject to business need):

• Monday to Friday, 8:00 AM to 5:00 PM PT (8:30 PM to 5:30 AM IST)

• Monday to Friday, 4:00 PM to 1:00 AM PT (4:30 AM to 1:30 PM IST)

????️ Work-from-Home Requirements (Self-Provisioned):

• Home internet with minimum 20 Mbps upload speed

• Smartphone with:

  • iOS (latest version) or

  • Android 12 or 13

• Active mobile plan with voice, text, data + hotspot capabilities

???? Bonus Experience (Preferred but Not Required):

• Microsoft Windows 10/11

• Microsoft 365 / SharePoint / Teams

• Printers and peripheral tech

???? Core Responsibilities (90%):

• Triaging and responding to customer requests (via email & phone)

• Scheduling work and dispatching tasks

• Consulting with clients on issue severity and urgency

• Creating procurement requests as per internal procedures

• Performing technical tasks and ensuring accurate resolutions

• Walking clients through tech solutions in simple terms

• Maintaining records and documenting processes accurately

• Using tools like ZenDesk, Asana, AirTable, OneNote, etc.

???? Leadership & Communication (8%):

• Provide superior client communication and problem-solving

• Promote quality, continuous improvement, and task ownership

• Escalate complex issues appropriately and timely

• Lead by example in client interaction and documentation

???? Other Responsibilities (2%):

• Obtain and maintain relevant technical certifications

• Perform other duties as assigned by leadership

???? Benefits:

• Work from home flexibility

• Comprehensive training provided

• Opportunity for career growth in tech

• Collaborative and client-first work culture

If you're driven by curiosity and eager to make an impact in a tech-first environment — we want to hear from you.

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