Job Overview

Job Title:

Technical Support Engineer – Proficient

Company:

Inspiroz IT Services Pvt. Ltd.

Location:

Ghansoli, Navi Mumbai, Maharashtra

Job Type:

Full-time

Pay:

Up to ₹1,00,000 per year

Schedule:

• Monday to Friday

• Day shift / Night shift / Rotational shift

Benefits:

• Health Insurance

• Provident Fund

About the Company:

Inspiroz is a growing IT services provider delivering premium technical support and remote infrastructure management solutions. We partner with global clients to help streamline and secure their IT environments. Our focus is on innovation, customer satisfaction, and continuous improvement.

Position Summary:

We are looking for an experienced Technical Support Engineer to provide remote IT support, maintain technological infrastructure integrity, and ensure high-quality service delivery. This is an opportunity to work in a dynamic, growth-oriented environment with a company that values initiative and dedication.

Key Responsibilities:

• Install, configure, and troubleshoot advanced technical issues.

• Review and acknowledge all assigned tickets by end of each shift.

• Perform daily system and support checklists.

• Deliver top-tier remote technical support and customer service.

• Take ownership of issues from start to resolution.

• Collaborate effectively within a team environment.

Required Experience & Skills:

???? Education:

• Bachelor’s degree (Required)

• Relevant Certifications Preferred: A+, N+, CCENT, CCNA, Microsoft

???? Experience:

• Minimum 3+ years in Technical Support

• Minimum 3+ years of customer service experience

???? Technical Proficiency:

• Windows Server and Desktop Devices

• Apple Devices (Mac, iPad, iPhone)

• Remote access tools (e.g., Automate)

• Ticketing systems (e.g., ConnectWise Manage)

• Active Directory, File & Printer Servers

• Office 365 / Google Suite Administration

• Network infrastructure & switch configuration

• Software/Hardware Installation & Troubleshooting

???? Soft Skills:

• Strong communication (verbal & written)

• Advanced troubleshooting and technical acumen

• Team-oriented and proactive attitude

• Customer-focused mindset with eagerness to learn

Why Join Inspiroz?

• Supportive and growth-oriented work culture

• Opportunities to make a real impact

• Recognition and rewards for high performance

• Career advancement potential

• Competitive compensation with variable pay options

Additional Details:

• Work Location: In person (Ghansoli, Navi Mumbai)

• Language Requirement: English (Required)

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