Job Overview

Job Opportunity: L3 Support Engineer

Job Type: Full-Time | Location: Remote/Hybrid (Singapore, Philippines, India, or Malaysia)
Benefits: Paid Time Off, Remote Work Flexibility, Competitive Salary

About Sleek

At Sleek, we're on a mission to make the back-office easy for micro SMEs through proprietary software and AI, all while delivering exceptional customer experiences. We empower entrepreneurs by giving them more time to grow their business and connect with customers.

Since our inception in 2017, we've grown to serve over 15,000 customers across Singapore, Hong Kong, Australia, and the UK, supported by a global team of 450+ employees. With a growth rate of >70% CAGR and recognition from The Financial Times, Forbes, and LinkedIn, we’re one of Asia’s fastest-growing tech companies and a proudly certified B Corp.

We operate in three primary business segments:

• Corporate Secretary: Automated company incorporation, filing, immigration & mailroom services

• Accounting & Bookkeeping: Cutting-edge solutions using SleekBooks, AI tools & real-time customer support

• Business Banking: Digital banking for new businesses

Why Work at Sleek?

• Flexible Work: Work from home 5 days a week and up to 1 month remotely from anywhere in the world annually

• Financial Benefits: Competitive salaries, paid time off, and eligibility for employee share ownership

• Learning & Growth: Access to leadership and AI training, decision-making autonomy, and real-world impact

• Purpose-Driven: Certified B Corp with a focus on sustainability, equity, and inclusiveness

• Recognition: Featured in top media, our culture is shaped by humility, kindness, and innovation

About the Role – L3 Support Engineer

Mission:
To serve as the highest level of technical escalation within the support team, resolving complex technical issues, collaborating with product and development teams, and driving continuous improvements for optimal customer experience.

Key Responsibilities

• Collaborate with Product, Tech, and Data teams to troubleshoot and resolve escalated inquiries

• Provide technical support via Zendesk, JIRA, phone, and internal platforms

• Assist internal stakeholders with queries related to Sleek platform functionalities

• Identify and resolve bugs, implement fixes, and contribute to development where required

• Configure cloud-based servers and networks

• Manage and update client database records

• Maintain and expand internal knowledge base

• Support system reliability, stability, and uptime across platforms

Expected Outcomes (6–12 Months)

• Significantly reduced escalation response times

• Efficient support to business units on Sleek functionalities

• Updated and maintained support documentation

• Improved self-service capability for recurring issues

• Enhanced collaboration with cross-functional teams

What We’re Looking For

Experience & Qualifications

• 5+ years in Technical Support / Software Engineering

• Strong academic foundation, ideally from reputable institutions

• Experience working in structured, established organizations

• Proven ability to interact with customers and internal stakeholders

Skillset

• Analytical thinker with a detail-oriented mindset

• Strong technical troubleshooting abilities

• Cloud server/network configuration knowledge

• Excellent communication and documentation skills

Cultural & Behavioral Fit

We value people who demonstrate:

• Ownership: Proactively take responsibility and drive tasks to completion

• Humility: Open-minded, collaborative, and eager to learn

• Structured Thinking: Make sound, balanced decisions

• Data-Driven Mindset: Use insights to guide strategies

• Positive Conflict Management: Address issues constructively and empathetically

• Collaborative Approach: Foster teamwork and accountability

Benefits & Perks

• Paid Time Off

• Work From Home Flexibility

• Remote Work up to 1 Month per Year

• Employee Share Ownership Opportunities

• Personal and Professional Development Programs

• Join a Certified B Corp Committed to Sustainability and Equity

Ready to Join Sleek?

Be a part of a fast-paced, growth-oriented, and purpose-driven organization that empowers you to thrive professionally and personally.

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