Job Overview

Job Title: IT Support Engineer (Spanish & English)

Location: Lower Parel, Mumbai, Maharashtra
Job Type: Full-time
Experience Required: 2+ years
Salary Range: ₹7,00,000 – ₹12,00,000 per annum
Shift: Rotational shift | Night shift

Job Description:

We are seeking an experienced and bilingual IT Support Engineer to provide comprehensive technical support to CeX staff across international locations. You will be responsible for managing support requests, troubleshooting systems, and maintaining IT infrastructure, while ensuring timely and high-quality service delivery.

Key Responsibilities:

• Provide telephone, email, remote, and on-site support to CeX employees globally

• Communicate with English & Spanish-speaking end users effectively

• Ensure timely handling and acknowledgment of support emails/tickets

• Administer Microsoft Windows Servers, Workstations, Networks, and Anti-Virus systems

• Diagnose and troubleshoot hardware and software issues

• Monitor escalated incident queues and escalate to relevant departments when necessary

• Participate in on-call and overtime schedules as required

• Conduct training sessions for staff when requested

• Maintain documentation of procedures and perform process improvements

• Ensure IT systems support smooth shop operations

• Stay updated with emerging technologies

Required Skills:

• Fluent in Spanish (Latin America/Spain) and English – verbal and written

• Confident, reliable, self-motivated, and proactive

• Strong interpersonal and conflict resolution skills

• Prior experience in supporting overseas customers

• Basic networking knowledge

• Willing to work in night shifts and rotational schedules

Preferred Skills:

• Working knowledge of Active Directory, Windows Servers, Databases

• Experience with AWS or Google Cloud Platform

• Exposure to Nagios/Icinga monitoring tools

Why Join Us:

• Work in a global IT support environment with opportunities to upskill

• Competitive salary and benefits package

• Exposure to cloud technologies and enterprise systems

• Collaborative, diverse, and growth-oriented culture

If you're tech-savvy, service-driven, and fluent in Spanish and English, this is the perfect opportunity to grow your IT career in an international environment.

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