Job Overview

Job details

Pay

15000

Job type

• Full-time

Shift and schedule

• Night shift

• Rotational shift

• Evening shift

• + show more

 

Location

Bengaluru, Karnataka

 

Benefits

Pulled from the full job description

• Commuter assistance

 

Full job description

Job Description For the role of Technical Support Engineer

Job Title: Technical Support Engineer

Location: Electronic city or White field

Payroll : Quess IT Staffing

Cab Facilities : Two Way Cab Facilities

Incentives are offered based on performance

Shift : Rotational Shift

Mandatory Skills: Excellent English and Hindi Communication , Good system troubleshooting knowledge; Operating Systems; Servers; PC Hardware and Software related issues, Printers, Networking .

Immediate joiners Preferred.

Responsibilities:

1. Working from a standard protocol and utilizing documented processes to respond to clients' issues. Some judgment may be used to supplement the outlined process.

2. Successfully resolve simple to moderate technical issues (related to hardware and software) from incoming client's contacts and proactive notification systems.

3. Respond to service, product, technical, and client-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on client entitlement (for example more complex warranty).

4. Begin to proactively assist clients to avoid or reduce problem occurrence.

5. Work is often reviewed by the Supervisor or Team Lead.

Knowledge and Skills:

1. Articulate in excellent written and verbal communication skills.

2. Experience in client-facing roles either remote or face-to-face.

3. Computer proficiency with applicable software applications.

4. Demonstrated problem-solving skills.

5. Accuracy in data entry.

6. Excellent fluency in language to be supported.

7. Experience / knowledge in a phone-based remote role, e- support, e-chat, or similar.

8. Familiarity with computer technology.

9. Desirable: Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems.

Profile:

1. Troubleshooting Hardware/Networking/OS related queries of our global Clients Over Phone.

2. Take calls from Global clients and initiate the right response to them, positively and professionally.

3. Deal with a wide range of products using a powerful information database.

4. Provide remote solutions to problems, inquiry problems, and explain the solution in such a way that non-technical users understand.

5. Good Communication skills are Mandatory.

Job Type: Full-time

Schedule:

• Evening shift
• Monday to Friday
• Night shift
• Rotational shift

Work Location: In person