Job Overview

Job Title: Senior Technical Support Engineer

Location: Bengaluru, Karnataka
Job Type: Full-time

Job Overview:

Microsoft's Customer Experience & Success (CE&S) organization empowers customers to accelerate business value through differentiated experiences leveraging Microsoft’s products and services. The Customer Service & Support (CSS) team builds trust by delivering seamless support, helping customers resolve issues quickly and securely while achieving more from their Microsoft investment. We are looking for a Senior Technical Support Engineer to join our team and drive customer success by solving complex technical issues and improving products and processes.

Responsibilities:

As a Senior Technical Support Engineer, your key responsibilities will include:

• Response & Resolution:
  Own, investigate, and solve complex customer technical issues. Act as a trusted advisor, collaborating with internal teams and utilizing troubleshooting tools to provide quick and efficient solutions.

• Readiness:
  Lead knowledge-sharing initiatives by building communities, offering technical coaching, and mentoring peers.

• Product/Process Improvement:
  Collaborate with Microsoft Engineering/Supportability teams to investigate potential product defects. Help develop automation techniques and diagnostic tools to improve Microsoft products.

• Technical Growth:
  Continuously enhance your technical proficiency and problem-solving skills through training and hands-on experience to resolve complex issues.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology (IT), or a related field OR 5+ years of relevant technical support or IT experience.

• OR equivalent experience in technical support or consulting.

• Language Qualification:
  Fluency in English (reading, writing, and speaking).

Additional Information:

• This role is flexible, offering the option to work up to 50% from home.

Microsoft Equal Opportunity Statement:

Microsoft is an equal opportunity employer, considering all qualified applicants without regard to age, gender, ethnicity, disability, or any other characteristic protected by law. If you need assistance during the application process due to a disability, you can request accommodations.

Why Microsoft:

At Microsoft, we are driven by a growth mindset and are committed to empowering every individual and organization to achieve more. We work together to innovate, collaborate, and create a culture where everyone can thrive, both at work and beyond.

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