Job Overview

Job Title: M365 Technical Advisor (Contract Role)
Job Type: Contractual / Temporary
Work Location: Remote
Client: Fortune 500 American Multinational Technology Company
Platform: Upwork

Company Description:

Upwork is the world's largest freelance marketplace, connecting businesses with independent talent from around the globe. One of our top clients is seeking an experienced M365 Technical Advisor with a specialization in Microsoft 365 migrations.

Job Description:

As a Microsoft 365 Technical Advisor, you will:

• Provide technical support and advisory services to Microsoft 365 trial users

• Respond to support requests via chat and phone

• Help customers navigate setup, features, and troubleshooting during the trial period

• Gather insights into customer use cases and business needs to drive license activation and upsell opportunities

• Handle technical issues such as:

  • Admin portal usage

  • Domain registration and configuration

  • Office download and installation

  • General M365 feature set support

The ultimate goal is to convert trials into perpetual subscriptions, increase workload adoption, and maximize license utilization.

Key Responsibilities:

• Provide support and advice on M365 tools

• Conduct consultations and technical implementation guidance

• Handle M365 migrations

• Utilize RAVE and other internal tools (preferred but not required)

• Maintain a high level of customer satisfaction through effective communication and resolution

Qualifications:

• Strong consultative skills in a Microsoft 365 environment

• Experience with Microsoft M365 migrations

• Prior advisory or technical implementation experience

• Certifications preferred but not required:

  • MVP, MCT, MCSA, MCSE

• Familiarity with RAVE platform (preferred)

Device & Technical Requirements: (Live verification will be conducted)

• Personal computer not connected to any company domain or remote management tools

• Windows 10 Pro (latest updates installed)

• Minimum specs:

  • 8 GB RAM (16 GB recommended)

  • Core i3 processor (i5 recommended)

  • 256 GB Hard Drive (SSD recommended)

  • LAN connection (no WiFi use allowed)

  • 25 Mbps download / 10 Mbps upload internet speed

• No third-party antivirus installed

• Teams-compliant media devices

• Microphone/headset with noise cancellation (not a phone headset)

• Webcam compatible with Windows Hello preferred

Additional Information:

• Remote Work Opportunity

• Work Hours: 9 AM – 5 PM UTC

• Competitive Pay

• Work with a Fortune 500 client

• Confidentiality guaranteed as per EEO guidelines

Let me know if you'd like a shorter version for quick job board posts or a visual layout for LinkedIn or Upwork!

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