Job Overview

Job Title: M365 Technical Advisor

Job Type: Contractual / Temporary
Location: Remote (Worldwide)
Working Hours: 9 AM - 5 PM UTC

???? Job Description:

Upwork, the world’s largest marketplace for independent talent, is partnering with an American multinational technology company to hire an M365 Technical Advisor. This role is for a skilled professional with expertise in Microsoft 365 migrations. As a Technical Advisor, you will provide technical support and advice to customers using Microsoft 365, helping them optimize their subscription and transition to a perpetual plan.

???? Responsibilities:

• Provide technical support for customers who subscribed to Microsoft 365 during the trial phase.

• Troubleshoot customer issues related to Microsoft 365 products and tools.

• Advise customers on using Microsoft 365 features to meet their business needs.

• Assist customers in migrating to a full, perpetual subscription, while increasing workload usage and license consumption.

• Handle technical advisory and implementation questions via chat and phone calls.

• Guide customers through M365 admin tools, domain registration, Office installation, and more.

???? Requirements:

• Experience:

  • Previous advisory or technical implementation experience in a Microsoft 365 environment.

  • Expertise in Microsoft Migrations.

  • Strong consultative skills in a Microsoft 365 environment.

• Certifications (preferred but not mandatory):

  • MVPs, MCTs, MCSAs, or MCSEs.

• Technical Skills:

  • Proficiency in Microsoft 365 architecture and troubleshooting.

  • Experience with RAVE (a plus, but not required).

• Device Requirements:

  • Windows 10 Pro with the latest updates.

  • Minimum 8GB RAM (16GB recommended).

  • Core i3 processor (i5 recommended).

  • 256GB SSD (256GB HDD minimum).

  • No third-party antivirus software.

  • A LAN connection (Wi-Fi is not permitted).

  • Minimum 25 Mbps download and 10 Mbps upload speed.

  • Teams-compliant media devices (microphone/headset with noise canceling, webcam, preferably Windows Hello compatible).

???? Additional Information:

• Client: Fortune 500 company

• Compensation: Competitive Pay

• Work Environment: Remote work

• Confidentiality: All information will be kept confidential as per EEO guidelines.

How to Apply:

If you’re ready to bring your expertise to a high-profile client and work remotely, apply now through Upwork!

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