Job Overview

????‍???? Job Title:

Associate – Technical Support (Service Desk)

???? Location:

Hinjawadi, Pune, Maharashtra
Job Type: Full-time (Work from Office)
Shift: Night shift | Rotational shift | Rotational Off
Experience: Freshers and experienced candidates (1+ year preferred)
Pay: ₹3,00,000 – ₹6,00,000 per year

???? Job Description:

As a Technical Support Associate, you will be the first line of support for end-users, addressing and resolving basic level 1 and some level 2 technical issues. Your role involves troubleshooting, communication, and ensuring a high level of customer satisfaction.

???? Key Responsibilities:

• Respond to customer requests via phone queue, emails, chat, and after-hours on-call support

• Troubleshoot technical issues on end-user devices/peripherals (hardware, OS, applications, security)

• Accept and resolve IT break/fix requests; escalate unresolved issues appropriately

• Handle Level 1 and some Level 2 helpdesk issues (hardware/software) remotely

• Perform post-resolution follow-ups and maintain accurate incident records

• Research and resolve technical problems

• Create and update knowledge base articles and support documentation

✅ Preferred Candidate Profile:

• Excellent verbal and written English communication (mandatory)

• Strong multitasking, problem-solving, and interpersonal skills

• Quick adaptability to new platforms and technologies

• High urgency and pressure-handling capabilities

• Preferred knowledge in:

  • Apple hardware, Mac OS

  • Google G-Suite, Windows, Office365

  • ITIL fundamentals (a plus)

???? Educational Qualification:

• Graduate from an accredited institution OR

• Undergraduate with relevant technical experience

???? Additional Job Details:

• Work Type: IT Support (Voice Process – Service Desk)

• Work Mode: Work from Office (Mandatory)

• Application Deadline: 19/04/2025

• Expected Start Date: 21/04/2025

???? To Apply:

Please complete this form: 

❓ Application Questions:

• What is your current CTC (PA)?

• If selected, can you join within 2–3 days?

• What is your current location?

• The work location is Pune. Are you okay with that? (Yes/No)

• What is your Date of Birth?

???? Shift Availability:

• Night Shift (Preferred)

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