Job Overview

Job Title: M365 Technical Advisor
Company: Upwork (on behalf of a Fortune 500 Client)
Job Type: Contractual / Temporary
Location: Remote
Work Shift: 5 PM – 1 AM UTC

???? Company Overview

Upwork is the world's largest freelancing marketplace, connecting top talent with global businesses. We are hiring on behalf of one of our clients—an American multinational technology company—for a M365 Technical Advisor role.

???? Job Description

As a M365 Technical Advisor, you will provide technical support and consultation to customers using Microsoft 365 subscriptions, especially during their trial phase.

You will:

• Handle technical support tickets via chat and phone calls

• Troubleshoot customer issues using Microsoft 365 tools

• Understand the customer's business needs to advise on product usage

• Help drive trial users to perpetual subscriptions

• Encourage increased workload adoption and license consumption for small businesses

Your expertise will help maximize the customer's Microsoft 365 experience while ensuring a smooth transition from trial to full usage.

???? Responsibilities

• Provide expert-level support for Microsoft 365 tools and services

• Assist with domain registration, Office installation, admin tasks, and troubleshooting

• Work closely with customers to understand their use cases and business goals

• Influence product usage and help customers fully leverage their subscription

• Offer implementation advice and guide migration efforts

✅ Qualifications

• Prior advisory or technical implementation experience in Microsoft 365

• Strong consultative and troubleshooting skills in a Microsoft environment

• Expertise in Microsoft Migrations

• Preferred but not required: MVPs, MCTs, MCSAs, or MCSEs certifications

• RAVE experience is a plus

???? Device & Technical Requirements

(A live verification will be conducted before engagement)

• Windows 10 Pro (latest updates installed)

• Minimum 8 GB RAM (16 GB recommended)

• Core i3 processor (i5 recommended)

• 256GB hard drive (SSD preferred)

• Wired LAN connection (Wi-Fi not permitted)

• Minimum 25 Mbps download / 10 Mbps upload speed

• No 3rd-party antivirus installed

• Teams-compliant media devices

• Noise-canceling microphone/headset (not phone headset)

• Webcam compatible with Windows Hello (preferred)

Note: The device must not be connected to any company’s domain or remote inventory system.

???? Ideal Candidate Profile

• Technically savvy with broad Microsoft 365 knowledge

• Strong communication and relationship-building skills

• Motivated to guide and support customers effectively

• Able to work independently in a remote environment

⭐ What We Offer

• Opportunity to work with a Fortune 500 client

• Competitive pay

• 100% remote work

• Inclusive and confidential recruitment process (in accordance with EEO guidelines)

Ready to help businesses thrive with Microsoft 365?
Apply now and join a global network of professionals delivering top-tier support!

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