Job Overview

Medical Information Specialist – Full-time

???? Location: Pune, Maharashtra
???? Company: EVERSANA

Company Overview

At EVERSANA, we are proud to be certified as a Great Place to Work globally. Our vision is to create a healthier world by providing next-generation commercialization services to the life sciences sector. With a diverse team of 7,000+ professionals, we serve 650+ clients, ranging from innovative biotech start-ups to well-established pharmaceutical companies.

At EVERSANA, we value diversity, equity, and inclusion. We are deliberate in cultivating a strong culture that empowers our people, supports our clients, and most importantly, improves patient lives worldwide.

Join us and be a part of our mission!

Position: Medical Information Specialist

Role Overview

The Medical Information Specialist plays a crucial role in supporting healthcare professionals, patients, caregivers, and payers by providing accurate, evidence-based, and non-promotional information regarding pharmaceutical products.

This position is part of the Medical Information Contact Center (MICC) and involves:
✅ Responding to medical inquiries through multiple communication channels (phone, email, CRM, chat, etc.).
✅ Handling adverse events and product complaints as per FDA post-marketing regulations.
✅ Medical writing to create responses to medical inquiries.
✅ Supporting multiple pharmaceutical clients, therapeutic areas, and products.

Key Responsibilities

???? Medical Information & Inquiry Handling

• Respond to medical inquiries from physicians, pharmacists, nurses, consumers, and payers.
• Utilize medical research and evaluation skills to provide accurate and evidence-based responses.
• Handle requests across various platforms (phone, email, CRM, chat, etc.).

???? Adverse Event & Product Complaint Management

• Identify and document adverse events and product complaints during interactions.
• Ensure compliance with EVERSANA-MICC and client SOPs for adverse event reporting.
• Work with Quality Assurance and Regulatory Affairs teams to address complaints.

???? Medical Writing & Documentation

• Utilize writing skills for adverse event reports, complaint narratives, and custom medical responses.
• Maintain high-quality documentation with a focus on accuracy and compliance.

???? Continuous Learning & Compliance

• Stay updated on product knowledge, therapeutic areas, and client-specific requirements.
• Ensure excellent customer service and maintain regulatory compliance.

Qualifications & Requirements

✅ Education:

• Pharm.D, M.Sc, B.Pharm, M.Pharm, or a Life Sciences degree.

✅ Experience & Skills:

• Strong clinical background.
• Excellent verbal and written communication skills.
• Strong documentation and analytical skills.
• Fluency in English (speaking, reading, and writing).

Why Join EVERSANA?

???? Certified Great Place to Work
???? Career growth in the life sciences industry
????‍⚕️ Opportunity to impact patient lives
???? Diverse and inclusive workplace
???? Work with top pharmaceutical clients

At EVERSANA, we foster an environment where everyone’s voice matters. We are an Equal Opportunity Employer and value diversity in race, gender, disability, veteran status, religion, sexual orientation, and more.

⚠️ Beware of Recruitment Fraud: EVERSANA never asks for personal information or payment during the hiring process. If you receive suspicious job offers, please verify with us.

Join Us!

If you are passionate about medical information, patient care, and regulatory compliance, apply today!

???? Follow us on LinkedIn | Twitter

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