Job Overview

Job Details

Employment Type: Full-time
Shift and Schedule: Night shift

Location: Pune, Maharashtra

Job Description

About Etraveli Group:
Etraveli Group is the global leader in providing advanced tech solutions and fulfillment capabilities for online flight sales. We connect millions of flights and travelers worldwide, ensuring seamless experiences from search and selection to booking and beyond.

With well-known consumer travel agency brands like Mytrip, GoToGate, and Flight Network, we also serve Booking.com with flight services. Additionally, we have strategic partnerships with companies such as Skyscanner, Google Flights, and TUI.

Our diverse team of over 2,500 passionate professionals is spread across major offices in Sweden (HQ), Canada, Greece, India, Poland, and Uruguay, making us a tech powerhouse in the travel industry.

Roles and Responsibilities

We are seeking motivated and ambitious individuals to thrive in a fast-paced sales environment. Your responsibilities will include:

• Handling Schedule Change Reservations: Managing a minimum of 40 PNRs per day.
• Customer Queries: Addressing calls/chats related to schedule change bookings.
• Coordination with Airlines:
  • Checking all schedule change lines and contacting airlines for alternative options.
  • Handling misconnections and ensuring flights are confirmed by the airlines.
• Customer Communication: Following up with customers to share available rescheduling options.
• Reporting and Goal Achievement: Reporting to the foreman to meet daily/weekly targets.
• Adaptability: Multitasking and adapting to new challenges, including role reversals, as needed.

Requirements

• Experience: Minimum 1 year of experience in customer service (travel industry experience is a plus).
• Skills:
  • Strong written and verbal communication skills.
  • Ability to handle multiple shifts, including night shifts.
  • Self-motivated with a proactive attitude and eagerness to learn.
• Knowledge: Familiarity with the travel industry is preferred but not mandatory.

Diversity and Inclusion

At Etraveli Group, diversity is highly valued. We are committed to fostering equality and inclusivity at every stage of the hiring process. We provide equal opportunities to all candidates regardless of race, religion, gender, ethnicity, nationality, sexual orientation, age, marital status, disability, or any other characteristic protected under anti-discrimination laws or regulations.