Job Overview

Job Title: Airline Engagement Project Manager

???? Location: Delhi (Hybrid Work)
???? Job Type: Permanent, Full-time

Company Overview

SITA is a leading specialist in air transport communications and information technology, connecting the global aviation industry. The company works with over 2,800 air transport and government customers worldwide and covers 95% of all international air travel destinations. With decades of experience, SITA applies its expertise to solve core business, operational, baggage, and passenger challenges in air transport.

Role & Team Overview

As the Airline Engagement Project Manager, you will manage and oversee the successful project management and implementation of airline carriers into SITA’s Borders Management solutions. This will be done by coordinating with airlines, carrier host system providers, governments, and internal functions while ensuring the delivery of airline data certification into SITA systems and activating airlines into production.

Responsibilities

• End-to-End Coordination: Manage the airline engagement process, working with airlines, carriers, host system providers, governments, and internal teams.

• Customer Engagement: Communicate government requirements to airlines and document airline engagement materials.

• Project Delivery: Oversee the successful delivery of government and airline implementation, ensuring timelines, scope, and quality are met.

• Stakeholder Communication: Conduct meetings with internal and external stakeholders, prepare presentations, and ensure alignment.

• Risk Management: Regularly review progress to minimize risks of delays and implementation issues. Own escalations and corrective actions.

• Project Documentation: Maintain project management documents, status reports, and SharePoint sites for government-related materials.

• Transition to Operations: Ensure effective transition to SITA Operations and secure sign-offs.

Experience & Qualifications

• Experience:

  • 5+ years of experience, including 2+ years in Air Transport-related solutions.

  • Experience in working with virtual teams across different geographical regions.

• Skills:

  • Strong verbal and written communication skills.

  • Proficient in MS Office (Word, Excel, Project, PowerPoint).

  • Basic understanding of network and message transport protocols (Type-B, MQSeries, IPVPN) and airline systems/pax data formats (APIS, PAXLST, etc.) is desirable.

• Education: University degree or equivalent.

• Project Management: Formal project management training/certification or related work experience.

• Languages: Fluent in English (Other languages are a plus).

• Additional: Experience with airline systems or IT service providers is a plus.

What We Offer

• Flexibility:

  • Flex Week: Work from home up to 2 days per week, depending on team needs.

  • Flex Day: Flex your arrival or departure times based on personal commitments.

  • Flex-Location: Work from any location for up to 30 days per year.

• Employee Wellbeing:

  • EAP: Access to the Employee Assistance Program for practical advice on various life aspects.

• Professional Development:

  • Training platforms, including LinkedIn Learning, to enhance your skills.

• Competitive Benefits:

  • Tailored benefits based on local market conditions and employment status.

Diversity & Inclusion

SITA values a diverse workforce and is an equal opportunity employer. We encourage women, indigenous people, members of visible minorities, and persons with disabilities to apply and self-identify during the application process.

Apply now and take part in redefining air travel with SITA!

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