Job Overview

Here is the organized job description for the Customer Support Executive position:

Job Title: Customer Support Executive

Location: Andheri, Mumbai, Maharashtra
Work Type: Full-time, Permanent
Salary: ₹30,000 - ₹34,746.14 per month
Shift:

• Morning shift
• Day shift

Job Overview:

We are looking for a dynamic and motivated Customer Support Executive to join our team. The ideal candidate should be capable of managing customer inquiries, addressing concerns, and ensuring customer satisfaction in a timely manner. This is an excellent opportunity for individuals with prior customer service experience and a passion for helping others.

Key Responsibilities:

1. Client Interaction: Respond promptly to client inquiries and provide effective solutions.
2. Complaint Resolution: Identify and resolve client complaints or issues.
3. Communication: Effectively communicate with clients and coordinate with other teams when necessary.
4. Customer Satisfaction: Ensure that clients' needs are met in a professional and timely manner.

Requirements:

1. Experience:
   • 1+ year of work experience in customer service (Preferred)
2. Skills:
   • Excellent communication skills in English and Hindi
   • Ability to handle customer queries and complaints efficiently
3. Education:
   • Higher Secondary (12th pass) (Preferred)
4. Work Area: In-person, office-based

Benefits:

1. Mobile Phone Reimbursement
2. Health Insurance
3. Provident Fund (PF)
4. Performance Bonus
5. Annual Bonus

Compensation:

• Salary: ₹30,000.00 - ₹34,746.14 per month
• Supplemental Compensation:
  • Performance-based bonus
  • Annual bonus

Working Days:

• Shift: Day shift, Morning shift
• Working Hours: Full-time

Interview Contact:

• Employer: Miss Neha
• Phone: +91 9833616148

Application Deadline:

• Date: 31st January 2025

Let me know if you need any further changes!

4o mini