Job Overview

Job Opportunity: Customer Services Supervisor

???? Location: Ahmedabad, Gujarat
???? Shift: Night Shift
???? Industry: Airline/Travel Industry
???? Benefits: Health Insurance, Travel Benefits, Relocation Support, Annual Leave, Transportation Support for Night Shift

About the Role:

Qatar Airways is seeking a Customer Services Supervisor to lead and support a team within our Customer Contact Centre in Ahmedabad, India. This role requires providing exceptional service to customers via telephone, email, web chat, and in person. The supervisor will train, monitor, and guide team members while also driving revenue through cross-selling and upselling Qatar Airways products.

Key Responsibilities:

✔ Team Leadership & Training

• Train new and existing team members on Qatar Airways products, policies, and procedures.

• Monitor daily workflow and ensure compliance with standard operating procedures.

• Coach and evaluate team members, providing feedback to enhance performance.

✔ Customer Support & Problem Resolution

• Handle escalated customer queries and provide real-time solutions.

• Assist passengers and travel agencies with complex inquiries regarding Qatar Airways products and services.

• Ensure fraud checks are completed and complaints are handled as per company policy.

✔ Sales & Revenue Generation

• Drive revenue growth through cross-selling and upselling airline services.

• Ensure team members meet their sales targets and key performance indicators (KPIs).

✔ Reporting & Analysis

• Generate and analyze reports to identify training needs and improve team efficiency.

• Monitor performance metrics and suggest improvements.

✔ Operational Excellence

• Maintain a strong floor presence to assist staff with complex situations.

• Ensure compliance with airline policies, safety standards, and service guidelines.

Requirements:

???? Education & Experience:

• Bachelor’s degree or equivalent qualification.

• 5+ years of experience, with at least 3 years in a leadership role.

• Experience in Contact Centre operations within the Airline/Travel industry.

• Hands-on knowledge of GDS (Amadeus preferred) and airline reservation/ticketing.

• IATA or Airline Basic Tariff course certification is preferred.

???? Skills & Qualities:

• Strong leadership skills with experience managing teams of 10-12 members.

• Ability to work under pressure and handle high volumes of customer interactions.

• Excellent communication, problem-solving, and decision-making skills.

• Flexible to work night shifts and adaptable to changing schedules.

Perks & Benefits:

✅ Competitive salary package
✅ Health insurance and travel perks
✅ Relocation support for those moving to Ahmedabad
✅ Annual leave & paid benefits
✅ Transportation support for night shifts
✅ Career growth & training opportunities

Join Qatar Airways – Be Part of an Extraordinary Story!

At Qatar Airways, we believe in pushing boundaries and delivering the best experiences. If you have the skills, ambition, and passion for customer service, this is your chance to join a global industry leader and build a rewarding career.

???? How to Apply:
Submit your online application along with your updated CV today! ????

Let me know if you need any modifications! ????

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