Job Overview

Job Title: Sales Coordinator

???? Location: Goa
???? Job Type: Full-time

Position Summary

We are looking for a dynamic Sales Coordinator to join our team. This role requires a professional who is well-organized, proactive, and capable of handling administrative and operational support to the Sales & Marketing team. The ideal candidate will have a customer-centric mindset, strong communication skills, and a collaborative approach to liaising with clients and internal departments.

Main Responsibilities

Administration

• Maintain an efficient and accurate manual and electronic filing system.

• Keep comprehensive and supported records of Sales Agreements, Contracts, and Quotations.

• Establish and manage a trace file to track all booked business.

• Assist in the preparation and consolidation of Sales reports.

Customer Service

• Conduct hotel inspections and entertain clients as needed.

• Build and maintain strong relationships with existing clientele.

• Collaborate closely with operational departments to ensure guest expectations are met.

• Handle guest and employee inquiries professionally and efficiently, following up on issues where necessary.

• Foster a positive work environment with effective guest and colleague interactions.

Marketing

• Assist in conducting competitive market research and maintaining strong hotel product knowledge.

• Stay informed about community, business, and socio-political factors that may impact hotel performance.

Operational Duties

• Keep client records updated in the relevant database system.

• Respond to sales inquiries and relay messages when Sales Managers or Executives are unavailable.

• Follow up on sales leads as assigned.

• Compile and distribute weekly/monthly reports promptly.

• Maintain the activities/events log book accurately.

• Support with market surveys and competitor research reports.

• Assist in distributing hotel-related information and participate in sales blitzes.

• Ensure Events Orders are communicated to all concerned departments in a timely manner.

• Maintain knowledge of hotel facilities, features, and services.

Personnel & Culture

• Actively support the implementation of Hyatt’s People Philosophy, reflecting the company’s values and culture.

• Attend and contribute to training sessions and team meetings.

• Maintain a professional representation of the hotel and uphold company policies, particularly those relating to health, hygiene, safety, and technology use.

• Build strong working relationships with travel agencies, local business groups, airlines, and competitors.

Other Duties

• Adapt to changes in the Sales & Marketing function as needed by the industry or company.

• Take on additional reasonable responsibilities as assigned by the management.

Qualifications & Skills

• A diploma or degree in Hospitality or Tourism Management is preferred.

• Minimum 1 year of experience as a Sales Coordinator in hotel operations.

• Strong administrative, interpersonal, and problem-solving skills.

• High standards of personal grooming and presentation.

• Customer-focused with a proactive, can-do attitude.

Ready to be a part of an iconic hospitality brand where your contributions matter and your career can flourish? Join us and be a key player in shaping unforgettable guest experiences.

Let me know if you’d like to create a version for LinkedIn or a visual brochure!