Job Overview

Here is the organized job description for the Telesales Executive/Customer Support Agent position:

Job Title: Telesales Executive / Customer Support Agent

Location: Remote
Work Type: Full-time
Salary: Up to ₹12,000 per month
Shift:

• Night shift
• Rotational shift
• Day shift

Job Overview:

We are looking for dynamic and self-motivated individuals, both freshers and experienced, to join our outbound calling team. This role involves client communication through calls, resolving inquiries, driving engagement, and ensuring a smooth customer experience. The ideal candidate should have excellent communication skills in Hindi and English. Knowledge of additional regional languages is a plus.

Key Responsibilities:

1. Outbound Calls: Make calls to prospective and existing customers to assist with subscriptions, deposits, and platform navigation.
2. Follow-Up Calls: Engage customers through follow-up calls, address queries, and encourage retention.
3. Client Retention: Handle customer retention calls, resolve issues, and ensure overall satisfaction.
4. Product Explanation: Effectively explain platform features, ongoing promotions, and offers to clients.
5. Maintain Professionalism: Keep a positive and professional tone while addressing customer concerns.
6. CRM Management: Record interaction details, including call outcomes, issues, and resolutions, in the CRM system.
7. Targets: Achieve daily and weekly call volume and conversion targets.
8. Feedback: Provide insights on customer responses and suggest improvements to call scripts and strategies.

Requirements:

1. Language Proficiency:
   • Hindi (Required)
   • English (Required)
   • Knowledge of additional regional languages is a plus.
2. Experience:
   • Telesales: 1 year (Preferred)
   • Customer support: 1 year (Preferred)
3. Skills:
   • Strong communication skills (verbal and written)
   • Ability to handle high call volumes professionally
   • Basic understanding of sales procedures and customer engagement strategies
   • Comfortable working with CRM tools (training provided)
4. Equipment: Own computer and mobile phone required for remote work.
5. Shift Flexibility: Willingness to work in rotational shifts, including night shifts.

Benefits:

1. Paid Sick Time
2. Paid Time Off (PTO)
3. Work from Home
4. Overtime Pay
5. Performance Bonus

Compensation:

• Salary: Up to ₹12,000 per month
• Supplemental Compensation:
  • Overtime pay
  • Performance-based bonuses

Working Days:

• 6 days a week

Interview Contact:

• Application Questions:
  • When is your earliest date to start this job?
  • What is your salary expectation?

Education:

• Bachelor's degree (Preferred)

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