Job Overview

Client Support Officer – Work from Home

Job Details

???? Salary: ₹20,000 - ₹30,000 per month
???? Job Type: Full-time
???? Shift & Schedule: Night shift

???? Benefits:
✔ Health Insurance
✔ Provident Fund (PF)
✔ Work from Home

About Oxford International

Greetings from Oxford International! We are a global education provider dedicated to helping students achieve their academic goals.

We are looking for experienced customer service professionals who have worked directly with clients. The ideal candidate must be fluent in English and have a strong ability to communicate effectively with students, agents, and regional teams.

Job Role & Responsibilities

✔ Student Application Support:

• Respond to student applications in line with service level agreements (SLAs).
• Ensure accurate evaluation of applications based on latest admissions criteria.
• Provide timely updates to agents, students, and regional teams.

✔ Student Interviews & Documentation:

• Conduct and record student interviews and communicate results effectively.
• Maintain clear and precise documentation for internal and external stakeholders.

✔ Collaboration & Relationship Building:

• Develop sustainable relationships with regional teams, pathway colleges, university partners, and agents.
• Work closely with internal and external teams to ensure admission targets are achieved.

✔ Time Management & Decision-Making:

• Self-driven and capable of managing workload while multitasking.
• Work under pressure and meet deadlines effectively.
• Take ownership of tasks, solve problems, and make quick yet responsible decisions.

Qualifications & Requirements

???? Education & Experience:
✔ Minimum 1 year of work experience in customer service or client support.

???? Communication & Language Skills:
✔ Fluent in English (written & verbal).
✔ Strong ability to communicate clearly and professionally.

???? Soft Skills & Work Ethic:
✔ Problem-solving mindset – ability to make quick and responsible decisions.
✔ Time management & multitasking – handle multiple tasks efficiently.
✔ Ability to work independently and take initiative.

Why Join Oxford International?

???? Reputable Global Education Provider
???? Work from Home Flexibility
???? Career Growth & Learning Opportunities
???? Collaborative & Supportive Work Environment
???? Attractive Benefits Package (Health Insurance & PF)