Job Overview

Customer Support Specialist – Remote (India)

Job Details

???? Salary: From ₹20,000 per month
???? Job Type: Full-time
⏳ Shift & Schedule:

• Weekend availability required (Saturday & Sunday)
• Morning shift
• Monday to Friday (weekdays off, based on rotation)
• Working hours: Between 03:00 AM – 03:00 PM IST (8-hour shifts + 1-hour break)
• Shift timing may vary slightly based on operational needs

About Aircall

Aircall is a leading global SaaS company, providing cloud-based communication solutions to over 20,000+ customers worldwide. Backed by $220M+ in investment since 2015, we empower businesses with accessible, transparent, and collaborative communication tools.

???? Offices in: Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City
???? Learn more: https://www.aircall.io/

At Aircall, every voice is valued—regardless of background, origin, or identity. We believe in diversity, equity, and inclusion, fostering a culture of belonging and collaboration.

About the Role

As a Customer Support Specialist, you’ll be the voice of Aircall, helping businesses make meaningful connections. Your role involves:
✔ Assisting customers by identifying issues and providing technical solutions
✔ Promoting product education and guiding users through features & functionalities
✔ Working closely with the global support team to ensure prompt resolution of technical concerns
✔ Escalating complex issues when necessary

???? Note: This position requires permanent residency in India.

Key Responsibilities

???? Customer Assistance & Problem-Solving

• Address customer inquiries, troubleshoot technical issues, and provide effective solutions.
• Act as a customer advocate, ensuring high satisfaction and efficiency.

???? Collaboration & Teamwork

• Work closely with cross-functional teams to resolve customer concerns.
• Foster a positive and supportive team environment.

???? Process Improvement & Growth

• Identify recurring issues and work with teams to improve processes.
• Participate in learning & development opportunities to grow your expertise.

???? Time Management & Multi-Tasking

• Prioritize and manage multiple customer interactions across platforms.
• Meet response time and resolution goals to maintain a high standard of service.

Qualifications & Requirements

???? Education & Experience:
✔ 1+ year experience in SaaS B2B customer support (or transferable experience).
✔ Understanding of CRM systems and ticketing tools.

???? Technical Skills:
✔ Strong computer skills and ability to troubleshoot technical issues.
✔ Technical aptitude – ability to explain concepts clearly to customers.

???? Communication & Language Skills:
✔ Fluent in English (written & verbal) – Spanish or French is a plus!
✔ Ability to communicate clearly and effectively.

???? Soft Skills & Work Ethic:
✔ Empathy & patience – ability to connect with customers.
✔ Time management & multi-tasking – handle multiple tasks efficiently.
✔ Adaptability – work in an international & multilingual environment.

Why Join Aircall?

???? Fast-growing company with incredible career opportunities
???? 45+ Nationalities – work in a cosmopolitan & multicultural environment
???? Work-life balance & flexibility
???? Competitive salary & benefits (health insurance, lunch, commute, sports)
???? Entrepreneurial & collaborative team culture
???? Continuous learning & development opportunities

Diversity, Equity & Inclusion (DE&I) at Aircall

At Aircall, we are committed to fostering a diverse and inclusive workplace. We believe in providing equal opportunities for all, ensuring that every employee has a seat at the table and is valued. We continuously strive to create an environment where everyone can thrive, grow, and succeed.