Job Overview

Customer Service Representative

Job ID: JR0126717
Category: Customer Service, Customer Service & Relations
Location: Tempe/Phoenix, AZ
Start Date: Monday, June 9th

About McKesson

McKesson is a Fortune 10, impact-driven company that touches nearly every aspect of healthcare. We deliver insights, products, and services that make quality care more accessible and affordable. At McKesson, what you do matters. We foster a culture of growth, innovation, and empowerment to shape the future of healthcare.

Position Overview

As a Customer Service Representative within McKesson Medical-Surgical, you will serve as the point of contact for healthcare buyers, patients, and sales representatives. Your role will ensure a seamless turnaround in issue resolution and maintain effective communication through phone and email. This team supports sales, promotions, installations, and customer education while working in compliance with healthcare regulations.

Key Responsibilities

• Manage customer requests and order entries; assist in basic cross-selling.

• Process returns and credits for damages or other issues.

• Follow compliance guidelines (hazmat, cold chain, etc.) during issue resolution.

• Respond to inquiries regarding products, pricing, and back-orders via phone/email.

• Provide requested documents (MSDS, catalogs, invoices, etc.).

• Maintain customer/product data and collaborate across departments.

• Participate in organization-wide initiatives to educate and inform customers.

Minimum Requirements

• Education: High School Diploma or equivalent

• Experience: 1+ year in customer service or office support role

Critical Skills

• 1+ years' experience with customer service via phone, email, or chat.

• 1+ years' experience in office-based customer support/resolution.

• Intermediate proficiency with Microsoft Outlook and Excel.

Additional Preferred Skills

• Experience with JD Edwards, Cisco, case management tools, Supply Manager.

• Strong written and verbal communication.

• Knowledge of medical/pharmaceutical products is a plus.

• Team collaboration and multi-tasking skills.

• Strong analytical and problem-solving capabilities.

• Comfortable with Microsoft Office Suite and navigating digital platforms.

• Medium-level keyboarding skills.

Physical Requirements

• Traditional office environment.

• Primarily computer-based work.

Compensation & Benefits

• Base Pay Range: $14.90 – $24.83/hour

• Annual bonuses or long-term incentives may be offered.

• Compensation is based on skills, experience, location, and performance.

• Comprehensive benefits package available.

Equal Opportunity Employer

McKesson is an Equal Opportunity Employer, committed to fostering an inclusive workplace free from discrimination based on race, religion, sex, gender identity, national origin, veteran status, disability, age, or other protected characteristics.

Join us at McKesson and make a lasting impact on tomorrow’s healthcare today.
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