Job Overview

Job Title: Customer Care Service Specialist (Remote)

Industry: SaaS / AdTech
Job Type: Full-time
Location: Remote (based in Belarus)
Shift: Not specified

Company Overview – Affise

Affise is a leading Performance Marketing Platform designed to simplify complex partnerships in the digital advertising world. Backed by $8 million in Series A funding and supported by Silicon Valley investors, we’re a fast-growing global team of over 60 professionals who believe in trust, freedom, growth, and mutual support.

At Affise, we empower our team to take ownership, learn quickly, and collaborate with transparency and enthusiasm. If you're driven to deliver great customer experiences and value continuous improvement, you’ll thrive with us.

About the Role – Customer Care Service Specialist

As a Customer Care Specialist, you will play a key role in ensuring customer satisfaction and retention by delivering world-class support. You'll become a product expert, handle customer inquiries with care, and serve as the voice of our users within the organization.

Key Responsibilities

• Provide exceptional customer support by owning queries from start to resolution.

• Manage incoming support requests, performing first-level troubleshooting and escalating complex issues to relevant teams (Development, Product, Customer Success).

• Handle objections, uncover root causes, and deliver workarounds or alternative solutions.

• Act as a knowledge ambassador, learning and sharing expertise on Affise products and services.

• Participate in product monitoring and maintenance to preemptively detect and avoid issues.

• Champion a customer-centric tone and problem-solving approach in all interactions.

• Complete a comprehensive onboarding program with mentorship and structured training.

Qualifications & Experience

• Fluency in English and Russian (spoken and written) is mandatory.

• 1–2 years of experience in Customer Support, Customer Success, or similar roles (SaaS experience preferred).

• Strong task and time management with the ability to prioritize effectively.

• Excellent communication and interpersonal skills; able to adapt to varied personalities.

• Collaborative, results-driven, and passionate about team success.

What We Offer

• Remote work from Belarus with an official employment contract.

• Dynamic international team and collaborative culture.

• 31 calendar days of paid vacation per year (Belarus).

• Paid sick leave and 5 sick days annually without medical documentation.

• 10 business days of unpaid leave available for any reason.

• A laptop provided for efficient remote work.

• Future eligibility for additional perks as the company grows.

Join Affise and become a part of a team that values personal growth, innovation, and customer happiness!

Let me know if you’d like help crafting a tailored resume or cover letter for this role.

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