Job Overview

Job details

Job type

• Internship

• Full-time

Shift and schedule

• Day shift

 

Full job description

Customer Support Admin

Primary Responsibilities:

• Customer Assistance: Address inquiries, complaints, and support requests professionally.
• Technical Support: Provide troubleshooting and problem-solving assistance to customers.
• CRM Management: Maintain accurate records of customer interactions using CRM tools.
• Feedback Collection: Gather customer feedback to improve service quality.
• Policy & Process Implementation: Ensure adherence to company policies and customer service standards.
• Multi-Channel Support: Handle customer queries via phone, email, chat, and social media.
• Escalation Handling: Identify critical issues and escalate them to the appropriate department.
• Training & Knowledge Sharing: Educate customers on product usage and best practices.
• Service Quality Monitoring: Track customer satisfaction and suggest improvements.
• Performance Reporting: Generate reports on customer support metrics and trends.

Skills

Soft Skills:

• Empathy & Patience – Understanding customer concerns and responding calmly and professionally.
• Active Listening – Paying attention to customer needs and ensuring their issues are fully understood.
• Conflict Resolution – Managing difficult situations, de-escalating conflicts, and finding mutually beneficial solutions.
• Multi-tasking – Handling multiple customer queries and tasks simultaneously.
• Persuasive Communication – Effectively communicating solutions to customers and influencing them positively.
• Hard Skills (Technical & Industry-Specific Skills)
• CRM Software Proficiency – Using tools like Salesforce, Zendesk, or HubSpot to manage customer interactions.
• Data Entry & Reporting – Maintaining accurate records and generating reports for analysis.
• Helpdesk Operations – Understanding ticketing systems, troubleshooting, and managing workflows efficiently.

Qualifications:

• Education – A degree in Business, Communications, or a related field.
• Certifications – Industry-standard certifications such as:
• CCSP (Certified Customer Service Professional) – Validates customer service expertise.
• ITIL (Information Technology Infrastructure Library) – Essential for those handling technical support, focusing on service management best practices.

Job Types: Full-time, Internship
Contract length: 3 months

Pay: ₹1,000.00 - ₹2,000.00 per month

Schedule:

• Day shift

Work Location: Remote