Job Overview

Job details

Pay

• ₹40,000 - ₹50,000 a month

Job type

• Full-time

Shift and schedule

• Morning shift

 

Location

Patna, Bihar

 

Benefits

Pulled from the full job description

• Paid time off

 

Full job description

About Us:
Update247 is a fast-growing hospitality technology platform helping thousands of accommodation providers manage bookings, distribution, and guest experiences seamlessly. As we expand, we’re looking for a Customer Care Executive who can be the first point of contact for our valued clients.

Your Role:
As a Customer Care Executive, you’ll support hotel and property managers via phone and email, ensuring they receive fast, friendly, and effective assistance. You'll be helping with system queries, booking-related issues, and guiding users on how to best utilize our platform.

Key Responsibilities:

• Answer inbound support calls and respond to support emails.
• Troubleshoot client queries related to bookings, property setup, or system features.
• Log and track issues in our support system.
• Provide clear and professional communication in English.
• Collaborate with our technical and onboarding teams to escalate or resolve complex issues.

What We’re Looking For:

• Strong English skills—both written and spoken.
• Friendly and confident phone manner.
• Excellent communication and problem-solving abilities.
• Prior experience in customer support, preferably in tech, SaaS, or hospitality (a bonus).
• Ability to learn quickly and explain technical features in simple terms.

Why Join Us?

• Be part of a growing and supportive team.
• Flexible work options.
• Opportunity to grow in the hospitality tech space.

Job Type: Full-time

Pay: ₹40,000.00 - ₹50,000.00 per month

Benefits:

• Paid time off

Schedule:

• Morning shift

Supplemental Pay:

• Commission pay
• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Patna, Bihar: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 4 years (Required)

Language:

• English (Required)

Work Location: In person

Application Deadline: 25/05/2025
Expected Start Date: 02/06/2025