Job Overview

Customer Service Associate (Internship/Fresher) – Bengaluru, Karnataka

Job Details

???? Salary: ₹25,000 - ₹35,000 per month
???? Job Type: Internship | Fresher
???? Shift & Schedule: UK Shift | Monday to Friday
???? Location: Bengaluru, Karnataka

???? Benefits:
✔ Commuter Assistance
✔ Flexible Schedule
✔ Food Provided
✔ Work from Home Option

Job Description

The Customer Service Team plays a crucial role in supporting Order-to-Cash processes for EMEA and North America markets. This team works in the background to ensure smooth transactions and efficiency for the global Customer Service Organization.

The Customer Service Associate will be responsible for accurately handling transactional tasks under general supervision while ensuring 100% quality in every process. The role also requires flexibility to support ad hoc requests as needed.

Key Responsibilities

✔ Order & Transaction Management:

• Process manual order entries and changes.
• Update scheduling agreements manually.
• Handle customer portals & electronic data interchange (EDI).

✔ Billing & Invoice Management:

• Create credits, debits, pro forma invoices, and returns.
• Maintain customer profiles & order records.

✔ Customer Support & Coordination:

• Communicate in English with international customers.
• Pick and process new orders from the group mailbox to support efficiency.
• Ensure the usage of Standard Work Instructions (SWI) & Customer Profiles.

✔ Process Improvement & Learning:

• Actively participate in daily process improvement meetings (PIM).
• Contribute to Kaizen, Green Belt, Lean, and other continuous improvement projects.
• Maintain high-quality service standards and timely delivery of tasks.

Qualifications & Requirements

???? Education & Experience:
✔ Graduation in any stream (Bachelor’s degree required).
✔ 0-1 years of experience in customer service/order management.
✔ Hands-on experience in SAP is preferred.

???? Technical Skills:
✔ Proficiency in MS Office, Excel, Outlook, Access, and Web Portals.
✔ Strong understanding of SAP & order management processes.

???? Communication & Soft Skills:
✔ Good written & verbal English communication.
✔ Strong performance orientation and problem-solving ability.
✔ Willingness to learn new tasks based on business needs.

Why Join Us?

???? Opportunity to work with an international team
???? Learn global order management & customer service processes
???? Gain hands-on experience with SAP & EDI tools
???? Develop skills in process improvement (Lean, Kaizen, GB)
???? Competitive stipend & additional benefits

Application Process

???? Application Question: What is your year of passing of your highest education?
???? Apply Now & Kickstart Your Career in Global Customer Service!

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